Assistant Store Manager - Chico's

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Assistant Store Manager – 4610 Merchants Park Cir, Ste 531, Collierville, TN

The Assistant Store Manager supports the Store Manager in promoting a customer‑ and product‑focused sales culture, managing sales operations, asset protection, and human resources functions to ensure a great customer experience and maximum profitability.

• Analyzes sales reports and KPIs to determine the needs of the business and executes in‑store business and sales strategies in partnership with the Store Manager.
• Establishes and communicates clear expectations, holding the store team and themselves accountable for achieving brand, performance, and behavior standards.
• Controls payroll and supply budget.
• Oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time‑sheet review, and payroll accuracy.
• Performs all financial activities in accordance with policy, including cash handling, register transactions, price changes, and merchandise handling.
• Ensures compliance with laws, loss‑prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls.
• Administers operational processes including inventory receipt/dispatch, daily replenishment, and physical inventories.
• Maintains visual presentation, organization, and facility maintenance representative of the Brand.
• Develops a high‑performance culture, motivating the sales team to meet assigned sales and productivity goals.
• Trains and coaches the sales team to be fluent in all aspects of product knowledge online and in store.
• Assists with fulfillment and selling.

• Motivates and inspires the store team, developing a shared vision while modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with store teams and the Store Manager to lead positive change.
• Seeks personal development opportunities and solicits feedback to build leadership skills.

• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.
• Utilizes various techniques to recommend merchandise and assist customers in locating or obtaining merchandise based on their needs.
• Ensures prompt resolution of customer concerns.
• Maintains a fast and efficient register experience, staying current on policies regarding payments, coupon acceptance, returns, exchanges, and security practices.
• Encourages team to maintain consistent client communication through the customer book, rewards program participation, and capture sign‑ups.

• Assists in recruiting, hiring, and developing a high‑performance team.
• Supports, implements, and follows up on training programs, seminars, etc.
• Assesses and coaches store team on performance.
• Works with the Store Manager to resolve human resources issues promptly.
• Drives associate and team engagement by recognizing and rewarding outstanding performance.
• Ensures the store team adheres to all employment practices and policies.

Other duties as assigned. Some duties may vary by brand.

• High School diploma or equivalent.
• 2+ years of retail management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal, and written skills.
• Ability to learn and adapt to technology provided by the company.
• Proven excellent customer service skills with a statistical track record in sales and leadership.
• Strong organizational skills with the ability to multi‑task in a fast‑paced environment.
• Leadership qualities, training and team‑building skills.
• Knowledge of administrative aspects of store operations.
• Ability to communicate with customers and staff.
• Regular attendance is essential; ability to work a flexible schedule, including nights, weekends, and holidays.

• Constant walking/standing – 67‑100% of 8‑hour shift.
• Occasional lifting up to 50 lbs – 1‑33% of 8‑hour shift.
• Frequent climbing – 34‑66% of 8‑hour shift.

Due to our…