Front Office Coordinator

Overview

Job Title: Front Office Coordinator

Employment Classification: Non-exempt, Hourly

Status: Full Time

Travel Required: Occasionally Pottstown and rarely King of Prussia

Summary The Front Office/Patient Access Coordinator demonstrates knowledge and application of job duties and functions under the direction of management; respectfully interacts with all levels of staff; provides assistance during assigned duty hours; participates in department activities; promotes independence; adheres to attendance policies; encourages social interaction; advocates for the quality of life of patients while maintaining compliance with applicable laws, regulatory and organizational standards;

supports the company’s core values.

• Check patients in and out
• Copy/scan insurance cards
• Take patient photo
• Collect co-pays and deductibles
• Post payments to patient account
• Encourage portal utilization
• Ensure that all required consent forms are signed
• Balance all money collected at the end of day and prepare deposit
• Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients
• Enter patient demographics, insurance, and referral information into IMS
• Prepare front desk prior to the start of clinic: confirm benefits on all testing patients, print schedules, prepare all paperwork, and check messages
• Scan testing sheets and all other paperwork as needed
• Cancel and reschedule appointments as needed
• Keep up with medical records requests, medical records phone messages and reminders, chart views, and scan old charts into IMS as requested
• Process Allergy Zone purchases
• Responsible for individually assigned front office tasks, including reminders and cancellations, failed faxes, sending online surveys, DOMA calls, returned mail, website appointment requests, insurance reminders, night calls, recall cards, adding new referring providers to IMS, recall reports, and patient portal responses
• Maintain and follow HIPAA policies and procedures
• Travel to satellite clinics as scheduled

Abilities, Knowledge and Skills

• Effective Communication Skills to include: fluent English speaking and reading
• Ability to read and interpret documents such as safety rules, handbooks, policies, and procedures
• Ability to communicate effectively, verbally and in writing, with all levels of staff and patients

Education, Prior Work Experience, Special Skill and Knowledge Requirements

• High school diploma or GED required
• Prior medical office experience preferred
• Strong computer skills
• Must be a quick learner, organized, and team oriented
• Excellent communication and customer service skills
• Previous customer service experience
• Valid Driver’s License required
• Acceptable results on Office of Inspector General, State Medicaid Exclusions, Abuse Registry Checks, Background Screenings, Drug Screen, and Sanction Checks
• Ability to travel to satellite offices, as needed
• Must be at least 18 years of age
• Ability to work with patients directly and pleasantly
• Ability to work independently

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the physical demands.

• Regularly use hands to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
• Stand, walk, stoop, kneel, crouch, reach, push, pull, bend and sit. Front office staff may sit up to 80% of their shift.
• Occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required: close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Communication abilities: ability to talk and hear to converse with others, discern, convey, express oneself, and exchange information.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

• The noise level is usually moderate; lighting is in the standard range.
• The employee is subject to diseases and conditions that exist in a healthcare setting.

Family Allergy & Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.