Assistant Director of Ticket Operations

Job Details

• Level: Experienced
• Job Location: Main office - College Station, TX 77843
• Position Type: Full Time
• Education Level: 4 Year Degree
• Job Shift: Day

Position Title: Assistant Director of Ticket Operations

Status: Full-Time, Salaried, Non-Exempt

Department: Ticketing

Supervisor’s

Title:

Senior Director of Ticket Operations

Work Schedule: Monday - Friday 8:00AM - 5:00PM; special event hours, including nights and weekends, as required

Under the general supervision of the Senior Director of Ticket Operations, the Assistant Director of Ticket Operations is responsible for assisting with the facilitation of all ticket operations of the 12th Man Foundation, with a key focus on managing Men’s Basketball ticket operations and leading special event ticket operations for non-athletic events held at Texas A&M athletic facilities. In addition, the Assistant Director of Ticket Operations will assist with priority seating allocations, serve as primary group sales contact, and provide exceptional customer service experience in accordance with the mission of the 12th Man Foundation.

The Assistant Director of Ticket Operations will also have opportunities to grow professionally through development opportunities along with cross-training with other roles in the ticket office and other units within the 12th Man Foundation.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Collaborate with Senior Director of Ticket Operations to manage Men’s Basketball ticket operations including system set up, renewals, printing, inventory management and communication with Texas A&M Men’s Basketball operations and opposing teams.
  • Manage all aspects of season ticket renewals and single game strategies for Men’s Basketball and any other assigned sport(s).
  • Work closely with Senior Director of Ticket Operations to fulfill priority seating requests.
  • Supervise game day ticket operations, as assigned.
• Train full-time staff, intern, and student workers on ticket operations processes.
• Serve as the liaison to group sales team to assist with inventory, creation and execution of group sales initiatives.
• Review and perform ticketing system (Paciolan) processes including season setup, bulk processes, and online ticket sales offers.
• Serve as the main point of contact for scanner and access management.
• Review internal controls including building, removing and maintaining employee access.
• Assist with reporting and data verification.
• Assist with fraud risk management/assessment and ticket resale policy processes.
• Assist in the hiring, training, management, and development of students and part-time employees.
• Assist with High School University Interscholastic League (UIL) ticketed events held at Texas A&M Athletic facilities.
• Provide excellent customer service.
• Facilitate proper communication and willingness to assist with projects in a team environment.
• Phone coverage as needed.
• Event duties as needed.
• Other duties as assigned.

• Lead special event ticket operations for all non-intercollegiate athletic events ticketed and held at university athletic venues.
• Develop and customize seating and pricing configurations within the ticket system for each event in coordination with Texas A&M Athletics Special Events staff.
  • Modify standard configurations or create new builds from scratch for unique events or specialized needs.
• Serve as the main point of contact for all special event ticketing information, reporting, pre-sales and public on-sale dates, as well as pertinent event information that must be communicated to appropriate 12th Man Foundation staff to assist with donor service center inquiries.
• Serve as on-site event day ticket manager, responsible for all ticket operations including: event day ticket staffing, ticket resolution, event reconciliation, end of event promoter settlement report, and accounting procedures as outlined in…