Bilingual Front Desk Coordinator

Overview

Description
Welcome to Believe Therapies! We’re so glad you’re here!

Our Mission: We believe in creating the best life for everyone!

Our Values: Collaboration, Transparency, Supportive Mentorship, Opportunity, and Faith

Your Mission: Ensuring a welcoming, professional, and supportive experience for our clients. This role facilitates smooth front-desk operations by managing appointments, patient intake, and administrative tasks. The Bilingual Receptionist plays a vital role in supporting the clinic’s mission to provide compassionate, accessible, and high-quality care to children and their families.

• Educate clients about their schedule and arriving on time to meet their plan of care, confirming all appointments, rescheduling, tracking no-show and canceled appointments, creating make-up appointments, maintaining the sign in-out sheet, and assisting in education of client finances (collecting deductibles, co-payments, and co-insurance as appropriate).
• Manage the schedule to minimize double bookings; coordinate evaluations, reevaluations, and progress notes on evaluating therapists; ensure time is entered; re-schedule holidays; maintain flex schedule.
• Establish and maintain client charts and documents (demographic information, contacts, driver’s license, current insurance card, intake paperwork, financial agreements, medical record requests, work/school notes, etc.) and communicate changes to staff (e.g., change of PCP or insurance).
• Provide excellent customer service to all clients, including professional and courteous greetings and verbal exchanges (phone and in person); assist clients with needs or transition to appropriate staff; maintain a positive company image and tidy workspace and waiting area.
• Celebrate client success stories as goals are obtained and support parents’ confidence in our level of care.
• Respect client confidentiality and follow HIPAA and company policies and procedures.
• Prioritize the safety of clients and staff by following all cleaning guidelines and regulations.

• Positive, confident, outgoing, punctual, motivated, flexible, organized, professional, creative, compassionate, collaborative, honest, communicative, and a thought leader.
• Educational requirements:
  
  High school diploma or equivalent; must be bilingual capable of translating medical terminology.

• Believe Therapies is an Equal Opportunity Employer and considers applicants for all positions without discrimination on the basis of race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or any other non-merit based factors protected by applicable law.
• Benefits include: 401(k) with company matching;
  Health, Dental, Vision, Life, and Group Malpractice insurance;
  Paid Time Off;
  Paid Bereavement Leave; 8 Paid Holidays;
  Flexible schedule;
  Opportunities for advancement;
  Professional development assistance;
  Continuing Education Reimbursement.

College Station, Texas, is a vibrant and lively community known for being home to Texas A&M University. The presence of the university gives the town a youthful energy, with plenty of cultural, educational, and sporting events to enjoy. College Station is also known for its friendly, tight-knit atmosphere, where residents take pride in their town’s blend of tradition and modern growth.

With excellent schools, parks, and a thriving local economy, it offers a perfect balance of college-town excitement and family-friendly living. The community is both welcoming and forward-thinking, making it a great place to live, work, and study.