Area Supervisor

Area Supervisor

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values focus on people, quality merchandise, and a fun treasure hunt experience.

• Career growth through industry leading development
• Teamwork and problem solving
• Diversity, Equality & Inclusion commitment

Area Supervisor is a member of Store Leadership responsible for a specific assigned area, general operations, and supervision as Manager on Duty.

Maintaining Safe & Secure Environments

• Safety is the number one priority and practices safe behaviors.
• Maintain high awareness on sales floor and correct unsafe conditions.
• Responsible for building security, entrance control, EAS daily checks, cash office, armored carrier pick-ups.
• Remove clutter and ensure safe egress.
• Customer safety including accident prevention, reporting, emergency procedures.
• Test fire alarm systems and respond to after‑hour alarms when requested.

Customer Service

• Treat all customers, associates, leaders with respect.
• Demonstrate courtesy, friendliness, professionalism and recognize associates using company recognition programs.

Personal and Store Brand

• Represent and support the company brand at all times.
• Maintain professional appearance and ensure all associates adhere to dress code.
• Keep all areas clean, well maintained and merchandised to standard and responsible for daily trash removal.

General Merchandising

• Ensure recovery, sizing and markdowns completed to company standards through teaching, assigning tasks, following up.
• Responsible for receiving merchandise truck when needed.
• Process all merchandise with sense of urgency.
• Responsible for receipt of all non‑merchandise inbound deliveries.
• Responsible for cleanliness and organization of all stockrooms.
• Help deliver and place merchandise on sales floor when all merchandise processed.
• Responsible for ensuring any back‑stock secured and processed to company policy.
• Responsible for merchandising of department including the back stock.
• Responsible for reduction of loss due to damage.
• Ensure compliance to the monthly presentation guidelines in assigned area.
• Responsible for floor moves and signing including promotional signing as needed.
• Responsible for re‑wraps as needed.

Loss Prevention

• Understand and comply with loss prevention awareness program and responsible for store loss prevention.
• Demonstrate integrity and honesty in all interactions with associates and customers. Safeguard confidential, cash and credit card information and merchandise.
• Ensure Public View Monitor system maintained properly.
• Conduct “Code 50” package inspections.
• Execute all company best practices and maximize productivity by minimizing steps and touches while working.

Front End Supervision and Operations

• Execute all company best practices and maximize productivity by minimizing steps and extra touches when working. Ensure associates are executing to company standards at the front end.
• Maintain pace, energy and “presence” at the front end, manage line to expedite customer wait time.
• Train and coach associates on cash registers, shortage control policies and other front end procedures to meet friendly and productivity standards.
• Control associate break schedule for backups, lunches and breaks.
• Ensure all equipment working properly.
• Maintain proper supplies and recovery for front end area.
• Ensure go backs expedited, properly scanned, security tagged and ticketed.
• Teach all associates the “Scan and Bag” best practice.
• Ensure salability of merchandise on front end, aisle tables, men’s/women’s 4‑way features and specialty racks.

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Ability to perform basic mathematical calculations common in retail.
• Ability to work evenings and weekends.

Ability to use all store equipment; stand, walk, move up to 100% of time; bend, squat, kneel, climb, reach, stoop; occasionally push, pull, lift more than 25 lb.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to…