Retail Assistant Store Manager

We are seeking an Assistant Store Manager with a minimum of six months of management experience. Assistant Store Managers are accountable for the day-to-day operations of the store and promoting a positive and productive environment.

This position will partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage Customer Relations and Customer Satisfaction.

Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. The Assistant Store Manager will be required to commit to the company's asset protection program, promote our business, and target new customer acquisitions.

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers to meet the prescribed First Cash standards.
• Recruit top talent by sourcing candidates through company-prescribed channels.
• Opens and closes the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to ensure the protection of assets.
• Ensures asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal setting.
• Ensure that operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self-development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up-to-date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.

• Must be willing and able to perform duties and tasks for extended periods of time.
• Must be willing and able to lift/carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Should be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate Point-of-Sale (POS) systems and common office machines.
• Ability to multi-task in a fast-paced environment
• Detail-oriented with strong organizational skills.
• Analytical skills
• Cash handling experience is required.
• Ability to work independently with minimal supervision
• Excellent work ethic and strong business sense.

• Hourly wage: $13.50 to $19.00 per hour
• Commission structure that pays for every transaction processed
• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options
• Best working hours in the business
• Earned Wage Access program
• Unlimited commission above hourly base rate
• Paid vacation and sick time
• Employee discounts
• Tuition Reimbursement with First Cash Education
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks
• Auto-enrollment in the First Cash 401k program
• Access to the First Cash Pet Insurance program

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.