Sales Advisor - Post Oak Mall

Overview

About the Role:

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide customers with support and guidance. You’ll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You’ll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

• Provide excellent customer service: welcoming and guiding customers through the store and omni experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories and products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

• Fashion and Trend Awareness:
  Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. Use your product and fashion knowledge to share relevant information to customers
• Team and Development:
  Retain and share your service, fashion and store operations knowledge and skills with colleagues; follow all procedures, routines, and legal requirements in all areas of the store; give and receive feedback with your colleagues to learn, develop and support each other; participate in relevant onboarding, introduction processes and trainings and courses relevant for your role and future development
• Retail Operations / Visual & Commercial Execution:
  Complete full garment cycle from unpacking and refill to steaming and ensure good garment care; operate fitting room and checkout areas according to best practice and processes; contribute to a clean and tidy sales floor and back of house (including stockrooms); support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines;
  
  ensure good stock levels with replenishment routines on sales floor; upkeep and follow best practice for any in-store omni services and in-store tech services/tools (InStore Care App, Click & Collect, Smart Store, etc); support with opening and closing of the store; follow all health and safety guidelines and legal requirements applicable to role and responsibilities

• As a Sales Advisor, you will be passionate about fashion and everything we create in-store
• Motivated by giving customers a great experience
• You should also be communicative, creative and curious, motivated, flexible, decisive and action-oriented
• You should also enjoy working in a collaborative and dynamic environment
• You have sales experience in a dynamic and collaborative environment that you can apply to your role
• Experience working with customer service in fashion, retail or other service-related industries

• We value diverse backgrounds and are committed to inclusion in our workforce
• We are a values-driven organization guided by our seven values
• You’ll have access to Colleague Resource Groups (CRGs) for community and networking
• We are an inclusive company where you’re encouraged to be yourself at work
• You will have access to a large global talent community with opportunities for growth
• We support overall wellbeing and offer comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave programs and paid time off, including a community day
• You’ll express your personal style with employee discount across brand portfolio