Resident Services Manager

Overview

Tailwind Group is a top twenty owner and manager of off‑campus student housing. We are committed to creating a workplace culture that is second to none and to attracting and retaining talented, passionate individuals. We would love for you to join our team!

Full‑time

Resident Services Manager

The Resident Services Manager is primarily responsible for providing comprehensive support in all aspects of the property operations. A successful Resident Services Manager will provide excellent customer service to our residents, take pride in the property, and understand that this role is critical to the reputation of the property and Tailwind Group.

The Landing College Station: 546 units, 1,006 beds, recently renovated and designed for Texas A&M University students.

Monday – Friday, 8:30 am – 5:00 pm. Nights or weekends may be required as needed.

$43,585.00 – $52,302.00 plus bonus potential. Final offers based on education, skills, experience, and location.

• Medical, Dental, & Vision Insurance for employees and families
• Vacation and Sick Time + 12 Paid Holidays
• 401(k) with company matching
• On‑the‑job training and career development
• Paid Parental Leave

• Assist with managing current and future resident relations, coordinating requests and understanding rent charges, lease expectations, and other resident concerns.
• Partner with the Property Manager to engage, contract, supervise, and approve invoices for all goods/services required to maintain the property.
• Maintain complete and accurate community files and records in Entrata.
• Coordinate the collection and documentation of all required fees from current and future residents.
• Assist in the development and implementation of marketing campaigns and special events.
• Represent the organization at local housing fairs and other events.
• Provide updates and monitor the community website and social media pages.
• Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization.
• Assist with annual unit turnover and help execute move‑in/move‑out procedures.

• Bachelor’s Degree in Business Administration, Management, or related field, and or one or more years of progressive experience in student housing.

• Demonstrated ability to work in a growing, fast‑paced environment managing multiple projects simultaneously.
• Understand standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
• Possess strong administrative, organization, and communication skills.
• Demonstrate a high level of integrity and professionalism.
• Ability to have a positive and innovative approach to problem‑solving.
• Proficiency in all Microsoft Office programs:
  Excel, Word, PowerPoint, and Outlook.
• Experience with Entrata software is preferred.

To learn more about our core values, mission, and vision, check out:

A complete list of responsibilities and duties can be provided during the interview process.

This position is not eligible for Visa sponsorship at this time.

Tailwind Group is an Equal Opportunity Employer.

Notice to Third Party Agencies:
We are not accepting resumes from recruiters or employment agencies for this position.