Leasing Agent

Overview

Company: Yugo USA
Community: Apex College Station
Location: On-site / College Station, Tx
Position Title: Leasing Agent
Position Type: Full-time / Hourly / Non-exempt
Compensation: $13.00 - $15.00/hr

Yugo is the trusted name for student housing globally. Every day, we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It is about people, planet, and passion. General Managers are #Futureshapers who want to positively influence and shape the lives of their staff and our students.

The Leasing Agent reports to the Property Manager, and duties include leasing, marketing, and maintaining positive resident relations at the apartment community. The Leasing Consultant is responsible for all activities related to apartment rentals, move-ins, and lease renewals, including generating and handling traffic, leasing apartments, qualifying prospects, preparing lease documentation, and completing move-in procedures in accordance with company policies and procedures.

• Greets prospective clients, shows community and performs leasing duties.
• Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc. Completes guest cards and maintains them according to established procedures.
• Tour the community, model the property with prospects and communicate property features and benefits to close the sale. Immediately follow up on prospects that did not close and attempt to close the sale again.
• Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements.
• Maintain awareness of local market conditions and trends. Contribute ideas to the property manager for marketing the community and improving resident satisfaction.
• Update required reports concerning move-out notices, activity, etc., on a daily basis and provide information to the property manager.
• Proofread all lease paperwork and process move-ins and move-outs. Organize and file all applicable reports, leases, and paperwork.
• Update reports, process applications for approvals (credit check, rental history, etc.). Submit processed applications to the Community Manager for approval. Follow up with the applicant regarding status.
• Ensure apartment is ready for the resident to move in on the agreed date. Orient new residents to the community.
• Assist in monitoring renewals. Distribute and follow up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Consistently implement policies of the community. Represent the company in a professional manner at all times.
• Accept rental payments and route to the appropriate staff member for processing.
• Distribute all company or community-issued notices.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist the management team with other various tasks as required.
• Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
• Accept service requests from residents and route them to maintenance for prompt processing. Conduct follow-up with the resident when work is completed.
• Assist with marketing and sales programs. Maintain market information, including amenities, facilities, and pricing. Prepare for and participate in the weekly leasing activity call.
• Maintain open communication with Property Manager and Maintenance Supervisor.
• Contribute to the cleanliness and curb appeal of the community on a continuing basis.
• Assist in planning resident functions. Attend functions and participate as a host for any functions as directed by the Community Manager.
• Participate in outreach marketing activities to obtain prospective residents.
• Assist in placing, removing/updating banners, balloons, signs, flags, etc. Distribute newsletters, pamphlets, flyers, etc.
• Conduct market surveys and shop competitive communities.
• Complete and maintain Fair Housing Certification. Comply with all state, federal and local laws, including Fair Housing. Oversee compliance with policies related to employment and Human Resources.
• Communicate policy and procedure changes with community team members.
• Demonstrate ability to support and contribute to the community team.
• Ability to work a flexible schedule, including evenings and weekends.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Enforce all policies and procedures. Maintain compliance by ensuring all property records (leases, addenda, reports, etc.) are kept in accordance with all legal requirements and company policies and practices.
• Ensure the office is opened on schedule and that the office and model apartments are maintained in a clean condition. Begin daily work quickly and independently.
• Use tools, methods, & systems to gather and interpret current market and economic trends that may impact the community.
• Comply with all company procedures relating to turn…