Patient Services Coordinator II

centers and institutes working together to improve health through transformative education, innovative  Will be commensurate based on the selected hire’s education and experience.  
*
* Location:

** College Station, TX;
This position may require up to 10% or more travel.
* Bachelor’s degree
* Three years of related experience in medical office or administrative setting or closely related.
* Three to five years of experience in a medical office or healthcare setting, with responsibilities in patient services, scheduling, medical billing or medical records.
* Experience working with electronic health record (EHR) systems and referral management processes.
* Familiarity with HIPAA, FERPA, and other confidentiality regulations.
* Strong organizational and leadership skills, including experience training or mentoring staff.
* Knowledge of insurance verification and referral authorization procedures.
* Assists Patient Services Manager with operational support and workflow coordination, as needed
* Monitors referral and medical record work queues, assigns or reallocates tasks to ensure timely completion, as approved by Patient Services Manager
* Provides additional team coverage and support during staffing shortages
* Helps maintain unit schedules, coverage coordination, attendance tracking as needed
* Serves as a lead resource for Administrator Coordinator I staff
* Assists with training of new staff
* Escalates workflow, performance or concerns to Patient Services Manager as needed
* Assists with resolving patient concerns in collaboration with supervisor
* Acts as an additional point of contact for interdepartmental communication and coordination
* • Provides leadership support, acting as backup to the unit supervisor when assigned or in their absence
* Assists in developing and updating training materials when directed
* Makes recommendations for process improvements or administrative changes.
* Assists in the development of department guidelines and protocols.
* Review, validate, and process incoming record requests from current and former patients, healthcare providers, legal offices, insurers, and third-party organizations.
* Retrieve and compile relevant medical records from the EMR system.
* Ensure records are complete, accurate, and properly formatted before release.
* Determine appropriate release method (electronic, mail, fax, secure portal) based on request requirements and privacy guidelines.
* Calculate and apply applicable processing fees for records request in accordance with federal, state and organization regulations.
* Communicate with requestors to clarify incomplete information, obtain missing forms, or provide status updates.
* Track requests and maintain detailed documentation in the records management system.
* Obtain provider approval or manager review for sensitive or restricted records when required.
* Follow retention policies, institutional guidelines, and regulatory standards such as HIPPA, FERPA and state laws.
* Monitor clinical schedule, ensure efficient patient flow, and manage check-in.
* Verify and update patient eligibility, demographics, insurance information and card images in the electronic health record (EHR)
* Collect document signatures for patient acknowledgements and required compliance forms.
* Confirm TAMU student insurance eligibility for pharmacy and medical staff.
* Answer patient inquiries regarding appointments,
* procedures, office policies, and general information.
* Coordinate call trees in Patient Services and Preventive Medicine and assist with complex scheduling, canceling, and rescheduling appointments.
* Respond to patient inquiries regarding charges, eligibility, new student requirements, etc., in person, by phone, and email.
* Research and respond to patient feedback and concerns in
* person, by phone and email, notifying leadership as appropriate.
* Ensure compliance with HIPAA regulations by safeguarding patient confidentiality at all times. Experience all that a big city has to offer but with Howdy and thank you for your interest in a career with Texas A&M University. As the flagship campus of The Texas A&M University System, we are located in College Station, Texas with a student population of more than 74,000 and nearly 14,000 faculty and staff.
The Spirit of Aggieland is unmistakable. We are a unique American institution, fostering a culture of friendliness, compassion and respect for one another. Our unique history and rich traditions make Texas A&M special.
From our benefits package and professional development opportunities to our retirement programs, Texas A&M is a great place to work. Your path to a great career starts here!
Equal Opportunity/Veterans/Disability Employer.

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