Clinical Risk Manager

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Here at Baylor Scott & White Health we promote the well‑being of all individuals, families, and communities. Baylor Scott and White is the largest not‑for‑profit healthcare system in Texas that empowers you to live well.

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar‑for‑dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note:

Benefits may vary based upon position type and/or level.

This position will support two hospitals:
Baylor Scott & White Medical Center — College Station and Baylor Scott & White Medical Center — Round Rock. (Travel to both locations is required).

The Clinical Risk Manager (CRM) directs and coordinates clinical risk management for the hospital (Greater Austin Region and College Station). The CRM integrates information from adverse events, near misses, RCAs, and clinical risk issues. With this information, the CRM reviews findings and works with Patient Safety and hospital managers. Together, they develop programs to improve a culture that supports patient safety and reduces risk exposure.

• Reviews SSOS reports and obtains more detailed information by chart review and interviews as indicated.
• When adverse events harm patients, the CRM, led by the Corporate Director of Risk Management, investigates to evaluate patient harm.
• Addresses daily questions and problems about patient care or concerns, patient complaints or incidents, and works to resolve issues before they become liability claims.
• Receives information from team members who manage complaints and the Ethics Hotline about patient care processes that may cause harm; helps team members address or resolve complaints and Ethics Hotline reports.
• Addresses grievances involving patient care and responds within the CMS‑designated time frame; provides follow‑up communication when the complaint is resolved.
• Is a trusted agent for clinical staff to report concerns about aspects of care that may generate risk to patients.
• Participates in disclosing adverse events to patients and families; serves as a consultant and educator to those responsible for disclosure.
• Reports to BSWH department of Risk Management and facility senior clinical and executive managers about investigation plans and results.
• Assists the Manager of Insurance in managing claims related to property loss and visitor injury.
• Conducts clinical risk study and priority setting based on hospital performance priorities.
• Studies trends of adverse events from SSOS or other electronic data sources and presents results to the Hospital PS Committee and governance groups as requested.
• Investigates and prepares for root‑cause analysis of sentinel events, including developing a timeline, scheduling participants, writing investigation reports, and monitoring corrective action plans.
• Participates in the multidisciplinary adverse event review team that meets regularly to discuss adverse event reports.
• Regularly reports to executive and medical staff managers about CRM trending data and lessons learned.
• Develops and presents education programs for personnel that increase awareness of their role in reducing medical errors, preventing patient injury, and lowering liability risk.

• Bachelor's Degree in a healthcare field and four years of clinical experience; or, an Associate's Degree in a healthcare field and six years of clinical experience; or, an RN with less than a Bachelor's Degree and six years of clinical experience.
• TX RN license if an RN.
• Certified Professional in Healthcare Risk Management (CPHRM) preferred.

We believe that all people should feel welcomed, valued, and supported.

• Education:
  
  Associate's degree.
• Experience:
  
  4 years of experience.
• Relevant licensing: TX RN license if RN.
• Preferred certifications:
  Certified Professional in Healthcare Risk Management (CPHRM).

Mid‑Senior level

Full‑time

Health Care Provider

Hospitals and Health Care