Product Analyst - Hybrid

Overview

The position will be a Product Analyst with the CV-ALIR and CV-Exchange products which are products of the ISO/ Verisk Insurance Underwriting group and headquartered in College Station, TX. CV-Exchange ® is a service that notifies loss payees/mortgagees of policy details and changes affecting their collateral. This service helps insurance carriers streamline their processes for distributing a variety of notices to loss payees and additional interest.

CV-ALIR satisfies an insurers statutory obligation to report automobile coverage to state departments of motor vehicles (DMVs).

• Daily coordination of customer implementation of CV-ALIR/CV-Exchange products, including testing.
• Proactively facilitate communication between various parties including states, product support, other internal resources, vendors, third parties, and Verisk as appropriate.
• Stay abreast of current state and federal legislation and regulations relating to CV-ALIR/CV-Exchange products. Communicate relevant information to internal Verisk staff and customers.
• Work closely with product support to resolve customer’s implementation or production issues.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information and assistance regarding on the CV-ALIR/CV-Exchange products and services.
• Troubleshoot and resolve escalated customer issues.
• Maintain detailed and accurate records of customer interactions and transactions.

• College Degree or equivalent work experience required
• 3+ years of business-to-business customer support experience with a strong customer focus and attention to detail.
• Ability to demonstrate analytical skills, exacting attention to detail and problem solving skills required.
• A general understanding of P&C insurance is helpful.
• Strong problem-solving abilities and attention to detail.
• Proficiency in MS Office, particularly Excel.
• Ability to work independently and as part of a team.
• Ability to interpret and track state specific requirements.
• Excellent oral and written communication skills
• Up to 5% travel may be required

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

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