Field Service Dispatcher

Job Overview

As a Field Service Dispatcher, you will be responsible for dispatching Reynolds and Reynolds Field Service Technicians to customer sites when system problems occur.

You will handle a high volume of calls from customers, technicians, and other Reynolds and Reynolds personnel who are reporting hardware problems with customer-owned equipment. Excellent verbal communication skills and the ability to interact well with others both in person and over the phone are essential for success in this role.

In addition, you will take parts and supply orders for all of our affiliate companies. This full-time position will also include ongoing departmental projects that may involve duties such as scanning and filing important customer paperwork and auditing parts and equipment orders.

All Dispatchers have paid, on-call responsibilities after normal business hours. On-call duty is approximately one week per month.

• Ability to work Monday-Friday 9:00am-6:00pm
• High School diploma
• Detail oriented and ability to multi-task
• Bilingual is a plus
• Experience with Microsoft Word and Excel
• Ability to be on an on-call rotation

Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work/life balance with paid time off. At our College Station facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center.

We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation. Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.

Reynolds and Reynolds is an equal opportunity employer.