Senior Customer Success Director

Overview

IonQ is developing the world's most powerful full-stack quantum computer based on trapped-ion technology. We are pushing past the limits of classical physics and current supercomputing technology to unlock a new era of computing. Quantum computing has the potential to impact every area of human society for the better. IonQ's computers will soon redefine industries like medicine, materials science, finance, artificial intelligence, machine learning, cryptography, and more.

IonQ is at the forefront of this technological revolution.

We are looking for a Customer Success Director to join a dynamic, cross-functional team dedicated to driving IonQ's mission of delivering exceptional experiences for our customers. In this role, you will play a key part in ensuring customers unlock the full value of our platform. You will onboard and develop new users of IonQ's quantum computers by aligning our offerings with their priorities.

You ll guide them in gaining an understanding of the world's leading quantum solutions. You will support our customers.

• Collaborate directly with global clients who are defining and solving real-world challenges using IonQ's trapped-ion quantum computers.
• Understand customer technical needs and remove barriers to product adoption, enhance customer loyalty and retention, and boost satisfaction, while actively minimizing churn.
• Expand IonQ's user base by identifying real-world challenges for industry customers and creating workshops, challenges, and curricula that empower them to learn and apply quantum computing to drive value for their businesses.
• Define new service offerings based on customer feedback and IonQ's strategic business goals. Drive the successful execution and operation of these offerings.
• Gain a deep understanding of our hardware and software capabilities to assist customers in optimizing performance.
• Represent IonQ on standards bodies, government committees, quantum working groups, industry panels, and other relevant forums as needed.
• Collaborate with Product Management, Product Marketing, Sales, and Engineering teams to provide valuable customer insights on product functionality, documentation, and educational materials.
• Leverage Project/Program management skills to oversee multiple, interconnected projects and initiatives, aligning them with strategic organizational goals.

• Masters or PhD in Physics, Computer Science, Machine Learning, Operations Research, or a related STEM field
• 5+ years of experience in technical customer-facing roles or equivalent, with a proven track record of performance and goal achievement
• 3+ years of experience with creating customer facing content such as training material, success plans, playbooks, workflows
• Hands on experience with Python and quantum frameworks such as Qiskit, Cirq, Penny Lane, or other quantum computing SDK
• Working knowledge of Jupyter Notebook, Google Colab, or similar platforms
• Strong understanding of key concepts and mathematical techniques relevant to quantum computing, including linear algebra and probability
• Exceptional technical and executive presentation skills, with the ability to influence and inspire audiences ranging from researchers and end-users to C-suite executives, all with varying levels of quantum knowledge
• Proven ability to teach complex topics to diverse audiences, tailoring curricula to customer needs, including large lectures, smaller study sessions, and one-on-one mentoring
• Demonstrated success in working collaboratively within a team environment

• In-depth knowledge of the strengths and weaknesses of various quantum computing hardware platforms, with a solid understanding of quantum hardware-software dependencies
• Demonstrated experience in quantum information science
• Familiarity with subscription-based and renewal business models
• Experience in creating business strategies, guidelines, and objectives, and implementing them with data-driven reports

This position can work onsite or hybrid from one of our offices (College Park, MD, Bothell, WA) or fully remote in the US or Canada.

Up to 30%

1341

The approximate base salary range for this position is $221,925 - $290,558. The total compensation package includes base, bonus, and equity. Compensation will vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Posted base salary figures are subject to change as new market data becomes available. Beyond base salary, total compensation includes a variable bonus and equity component and a range of benefit options found on our career site at  Details of participation in these benefit plans will be provided when a candidate receives an offer of employment.

Our US benefits include comprehensive medical, dental, and vision plans, matching 401K, unlimited PTO and paid holidays, parental/adoption leave, legal insurance, a home internet stipend, and pet insurance!