Customer Service Representative

Working as a Customer Service Representative, you will provide assistance and guidance for customers at the assigned site, handling all requests, order entry, running daily reports, and ensuring timely customer service.

• Develop and maintain customer relationships in a professional manner
• Process hold/release of inventory
• Review receipts/outbounds for accuracy
• Invoice and verify accounts accurately and in a timely manner
• Generate customer reports per customer request as needed
• Verify inventory and notify customers of potential shortages
• Ensure electronic transactions do not fail
• Coordinate with Operations on special customer requests, expediting when necessary
• Serve as first point of contact to resolve customer issues
• Maintain and file documentation in an organized and comprehensive way
• Perform other duties and special projects as needed

• High school diploma or GED required
• Excellent verbal and written communication skills
• Excellent organizational skills, including ability to multi-task and prioritize workload
• Strong sense of urgency and ability to meet deadlines
• High level of attention to detail
• Willingness to carry out procedures as directed
• Understand and follow verbal instruction, written instruction, and company policies
• Comfortable working independently or as a team

Arcadia Cold Storage and Logistics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.