Store Colleague

Part‑time position. Pay: £12.21 per hour.

Location:

10, Riverside Retail Park, Phase 2, Castleroe Road, Coleraine, Londonderry, BT51 3QQ
.

We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.

As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.

• Outstanding Customer Service:
  Provide personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication
  
  Skills:
  
  Proficient in verbal and written communication to engage with customers and convey information.
• Effective Problem‑Solving:
  Address customer questions and resolve issues quickly and efficiently.
• Eagerness to Learn:
  Show a keen interest in ongoing learning and professional development.
• Target Focus:
  Recognise the importance of setting and achieving targets in a retail setting to enhance business performance.
• Team working:
  Collaborate with colleagues to provide excellent customer service and reach Pet Care Centre goals.
• Flexibility:
  Work shifts that may include evenings, weekends and some bank holidays.

• Attractive rates of pay.
• Paid holidays.
• Additional leave for birthdays and special occasions.
• 20% colleague discount in Stores.
• Discretionary annual bonus scheme.
• Access to other discounts and benefits.
• Opportunity to do charity work in the local community.
• Career progression.

At Pets at Home, everything we do is about understanding and caring for pets. We’re one pet family with a shared love of the animals that make us who we are. We know there’s nothing like the bond between pet and owner – many of us are pet owners too. We’re here to make that bond stronger than ever.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.

Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.

Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly.