Service Booking Advisor

At JKC BMW Coleraine, we’ve been committed to delivering the ultimate BMW experience since 1972. For over five decades, our reputation has been built on trust, precision, and an unwavering commitment to customer care. As our business continues to grow, we’re looking for a Service Advisor to sit within our Booking Team, who can uphold these standards and help shape the next chapter of our aftersales journey.

This is a key role within one of Northern Ireland’s most respected BMW Retailers. You’ll be the voice of JKC BMW for customers arranging Service, MOT, and Repair Appointments, ensuring every interaction reflects the professionalism and premium experience expected of the BMW brand. Working within a high-performing Aftersales Service Team, you’ll coordinate with workshop schedules, manage courtesy vehicle logistics, and maintain accurate CRM records that support both operational efficiency and long-term customer loyalty.

• Managing inbound and outbound service booking calls with confidence, clarity, and a premium customer focus
• Scheduling Service, MOT, and Repair appointments to maximise workshop utilisation and customer convenience
• Coordinating courtesy vehicles and transport arrangements to support a seamless customer experience
• Maintaining accurate, detailed customer records within CRM systems
• Handling customer queries promptly and professionally, ensuring issues are resolved with care
• Supporting retention campaigns, service offers, and aftersales initiatives that drive loyalty and repeat business

We’re seeking a motivated, detail-driven individual who thrives in a fast-paced environment and understands the importance of delivering exceptional customer service. You’ll bring structure, energy, and a calm, professional manner to every conversation. You’ll also be a strong team player who contributes positively to our culture and takes pride in representing a premium automotive brand.

• Experience in an automotive, service, or administrative role
• Excellent communication skills and a polished, professional telephone manner
• Strong organisational ability and meticulous attention to detail
  
  High level of computer literacy, ideally with CRM experience
• Ability to work independently while contributing to a collaborative team
• A proactive, customer-first mindset with a commitment to service excellence

• Salary with additional bonus scheme
• BMW Group Certified Training
• Eligible for full attendance bonus
• 22 days holiday each year plus 8 bank holidays that from with length of service
• Company pension scheme
• Life cover (3 times basic salary)
• Private medical cover
• Complimentary end of quarter lunch
• Cycle to Work Scheme
• Access to Christmas Saver Club
• Salary listed depending on experience / OTE

Competitive Salary Private Medical Cover Performance Bonus BMW Group Certified Training