Patient Service Coordinator

POSITION SUMMARY

Key member of a patient centric care delivery model for high quality and service within the office setting. Performs at or above the standards of care set for the superior patient experience in clinical and non‑clinical settings. Able to proficiently and effectively navigate through multiple information technology platforms, EHR work queues and applications to provide and support best practices/protocols.

• Immediately greets patients and visitors as they make contact with the practice.
• Registers new patients and verifies patient demographics and insurance information on existing patients as they arrive for their appointment.
• Answers and/or triages patient telephone calls, records complete and accurate messages and obtains necessary instructions from the provider, office manager, nurses, etc. when appropriate.
• Coordinates the scheduling of patient appointments following the appropriate processes and procedures.
• Reschedules patients for follow up as requested by providers.
• Collects the appropriate co‑payment, deductible or visit fee; as well as, outstanding balances when appropriate.
• Provides excellent patient service by documenting information accurately, promptly and legibly in order to meet regulatory requirements and practice standards. Utilizes medical charts, forms, practice management systems and all forms of electronic communication efficiently.
• Communicates professionally with patients, providers, and co‑workers at all times. Supports internal and external customers, to maintain a superior customer experience across the continuum of care through teamwork.
• Maintains the provider schedule to meet customer service, access, and productivity standards of the office.
• Assists clinical staff and/or providers with outgoing phone calls to patients, pharmacies, or other providers as appropriate.
• Participates in practice staff meetings.
• May function as a Medical Scribe. Must follow System Policy SP17-14 while functioning in this role.
• Accurately completes and submits the daily charge and payment reconciliation process.
• Performs other duties as assigned.

• Education:
  
  High School Diploma or equivalent.
• Skills:
  • Must be able to understand directions (written and verbal), communicate and respond to inquiries.
  • Able to promote a strong commitment towards achieving outstanding internal and external customer satisfaction.
  • General computer and typing proficiency.
  • Independent judgment and excellent interpersonal skills requiring minimal supervision and guidance.
• Years of
  
  Experience:
  
  Minimum one (1) year experience in a customer service or clerical setting.

• Education:
  
  Applicable two (2) year college degree or equivalent.
• Skills:
  • Working knowledge of medical terminology, third‑party billing and referral procedures.
  • Ability to type 40+ WPM; MS Office proficiency.
  • Proficiency with a relevant EHR system, particularly EPIC.
• Years of
  
  Experience:
  
  Minimum 3 years experience in a clerical or office function. Minimum 1 year experience in a medical office setting.

Physical Demands:
Medical office environment; exposure to high volume of clinical patients. Must be able to occasionally lift or carry office equipment and supplies.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or other status protected by applicable law.