Customer Service & Acquisitions Lead

Contract type:
Permanent

Working Hours:

37 hours a week

We are seeking a proactive and customer-focused Customer Service & Acquisitions Lead to join our team. In this role, you will be responsible for generating leads, building a pipeline of customers, and delivering exceptional service to existing and new clients. You will play a key part in securing paying customers, managing contracts, and ensuring smooth onboarding processes.

• Identify and develop new business opportunities through research, networking, and digital channels.
• Engage with potential clients, understand their needs, and present relevant solutions.
• Convert leads into paying customers and manage contract renewals.
• Handle customer queries and complaints professionally.
• Perform reconciliations, credit control, and maintain accurate financial records.
• Monitor sales metrics and provide performance insights.
• Support internal audits and contribute to business system improvements.

• Customer Service Expertise:
  Ability to resolve issues and maintain strong client relationships.
• Lead Generation & Sales:
  Skilled in identifying prospects and converting them into customers.
• Communication:
  Excellent verbal and written communication skills; approachable and empathetic.
• IT Proficiency:
  Competent in Microsoft Word, Excel, and data input on spreadsheets.
• Organizational
  
  Skills:
  
  Strong administrative abilities and attention to detail.
• Analytical
  
  Skills:
  
  Ability to monitor performance metrics and provide actionable insights.
• Team Player:
  Collaborative, resourceful, and adaptable.

• GCSE A’ Level or equivalent in Mathematics and English (Grade C or above).
• Experience in a customer service-focused environment is desirable.

• A supportive and inclusive working environment
• Opportunities for professional development and training
• Flexible working arrangements
• The chance to contribute to meaningful projects that make a real economic and social impact
• Contributary pension scheme – employer contribution 5%
• Performance related pay scheme (up to 10% of basic salary)
• Free gym membership

For an informal discussion about this vacancy, please contact Louise Biggins on louise. or call Louise on