Senior Individual Giving Officer

St Helena is looking for a Senior Individual Giving Officer to help deliver strategic, multi-channel campaigns acrosss donor development, supporter acquisitions and prize led fundraising.

You will deliver a portfolio of creative and inspiring initiatives that place the supporter at the heart of every interaction.

You will maximise retention and long term calue of the supporter base through effective stewardship and data driven engagement.

Use insight, data and supporter feedback to inform campaign development and relationship building.

Build strong internal relationships, particularly with clinical teams, to inform emotive and authentic supporter communications.

We would love to hear from you if you have

Excellent interpersonal skills

Are well organised and able to manage a busy workload.

IT literate and comfortable with Microsoft Packages

Effective communication skills, with good written and verbal presentation skills

Ableto work effectively as a team, but also has own initiative.

Driving Licence essential

Here at St Helena, we believe thateveryone living with an incurable illness has the right to live and die withchoice, compassion, and dignity. Families deserve to be cared for and anyonecoping with loss should be supported through their grief.

Our vision is to create a community where everyone knows that as the end of their story draws near, they will becared for and die where they choose to be; where loved ones can make the mostof life together, surrounded by people who care and support one another.

Since we opened in 1985, this belief drives us toprovide the best end of life care and bereavement support to everyone in northeast

Essex, not just today but for years to come

Strategic& Campaign Management

Supportdelivery of Individual Giving KPIs and income targets in line with strategic objectives.

Monitor and report on income and expenditure across campaigns, ensuring alignment withagreed budgets.

Develop and implement innovative methods for acquiring new supporters and reactivatinglapsed donors.

Leadon integrated campaign planning, including direct mail, and communication.

Mid-leveldonor engagement:
Developing specific strategies and stewardship plans to cultivate relationships with mid-level donors and increase their giving overtime.

Regular Giving & Stewardship

Designand deliver outstanding stewardship plans, including personalisedcommunications and impact updates.

Implementacquisition and uplift strategies working with the marketing team.

Develop effective welcome and thanking programs to enhance supporter experience.

Collaborate across Fundraising, Income Generation, and hospice teams to create seamlesssupporter journeys.

Appeals& Raffles

Projectmanage multi-channel appeals and direct mail programs from concept toevaluation.

Ensureappeals are segmented to attract both new and existing donors.

Support the growth of income from raffles and prize-led fundraising.

Workwith marketing and clinical teams to source compelling case studies and developemotive fundraising asks.

Data,Reporting & Insight

Use Raisers Edge and other tools to analyse donor behaviour, segment audiences,and ensure data hygiene.

Producepost-campaign analysis reports and share insights to inform future activity.

Monitorcampaign performance and provide regular updates to the Senior Philanthropy Manager.

Additional Responsibilities

Represent Individual Giving at events and external initiatives such as Hospice Care Weekand Dying Matters Week.

Tobe responsible for own administration and ensure that all relevant donorrecords are kept up to date on CRM Database.

Toattend events and engagements where appropriate outside normal working hours,including some weekends.

Maintain accurate donor records and ensure compliance with GDPR and charity regulations.

Build strong internal relationships to embed fundraising within the culture of StHelena Hospice.

Liaise with external agencies, suppliers, and professional bodies as required

• Positive, self-motivated and committed to achieving results
• Team player with strong collaboration skills
• Calm under pressure and well organised
• Professional approach to work
• Ability to multi task
• Good sense of humour
• Quality orientation

• Strong organisational and planning skills
• Excellent writing skills
• Data-literate with experience in using CRM systems (e.g., Raisers Edge)
• Ability to analyse and interpret data
• Understanding of Fundraising Law and practice
• Commitment to quality and best practice
• Ability to multi-task and manage competing priorities
• Adhere to all regulatory procedures
• Knowledge of Raisers Edge software database/or Dynamics
• Knowledge of St Helena Hospice
• Negotiation and motivational skills

• Proven experience in Individual Giving or direct marketing within the charity sector.
• Experience of working in fundraising, customer care, relationship management, marketing, or sales
• Experience working within a hospice or healthcare environment

• Excellent verbal and written…