Branch Supervisor

Overview

Branch Supervisor – Colchester (CO3 0LE
) – Plumb & Parts

Salary: Competitive Salary + Bonus + Excellent Benefits

This is a full-time, permanent role working 40 hours per week, Monday to Friday from 7:30am to 4:30pm.

Based in Colchester, you’ll be responsible for supporting the Branch Manager in overseeing daily branch operations and delivering excellent customer service in line with company policies and safety regulations.

• Assist the Branch Manager in overseeing daily branch operations, ensuring smooth and efficient service delivery.
• Supervise and support branch staff, providing guidance, training, and performance feedback.
• Ensure excellent customer service and handle escalated customer inquiries and concerns.
• Help implement and monitor branch sales goals and KPIs, working closely with the team to achieve targets.
• Maintain branch standards, ensuring compliance with company policies, procedures, and safety regulations.
• Assist in managing branch budgets, inventory, and scheduling.
• Promote a positive, collaborative team environment that aligns with company values.

• Prior supervisory experience in a customer service environment.
• Previous industry or merchant experience would be desirable.
• Excellent communication skills and confidence interacting with customers to build strong relationships.

We are Plumb & Parts, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, in addition to the competitive salary, there are benefits on tap – including: annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our YuLife app, Cycle to Work scheme and more.