Client Call Handler

Job Vacancy

As the first point of contact the Client Call Handler will need to ensure a high level of client service is delivered on every call. The role of the Client Call Handler is to answer all incoming calls quickly and efficiently whilst ensuring calls are put through to the most relevant person/department. The Client Call Handler will need to be able to quickly identify the nature of the call in a professional manner.

• Receive incoming telephone calls via the switchboard and route them to the correct person or department quickly and efficiently with the aid of a computerised directory
• Provide support and assistance to colleagues and callers (clients) to the organisation
• Ensure any telephone messages are passed to the relevant person promptly and accurately
• Ensure any network/system failures of the telephone system are reported immediately to the IT Team and liaise with them to ensure the system is up and running as quickly as possible
• Ensure up to date and accurate knowledge of the Firms colleagues, departments and services

• Experience of a modern telephone switchboard would be highly desirable
• Good IT skills and familiar with Microsoft Office products
• Previous experience in a client facing or customer services role

• A clear voice and good listening skills
• The ability to remain calm when the switchboard is busy and prioritise multiple demands
• The ability to deal with clients in a polite and professional manner
• Good attention to detail and accuracy
  
  The ability to deal with difficult clients in an efficient and calm manner

At Holmes & Hills we are proud to have a culture of sharing, collaboration and mutual respect. We are genuine, authentic and down to earth. We are passionate about what we do and how we do it and believe our Values demonstrate the quality and commitment we give to our many clients. These values run through the core of our firm and are fundamental to the develop and progression of our 200 highly valued colleagues.

We off a benefits package that we believe gives all of our colleagues a bit of everything but in addition to these material benefits, we also offer the opportunity to work for a progressive, modern and inspiring law firm in a regional area that brings with it, the benefit of a good work/life balance, flexibility and family focussed and with genuine opportunity to progress and develop evidenced by our commitment to our Career Pathway and Training Pathway.

You will work as part of the wider Client Enquiries Team with two other dedicated call handlers.

Holmes & Hills Solicitors is a large regional firm of solicitors with seven offices across Essex and Suffolk and over 200 legal professionals across a number of specialist departments. Holmes & Hills works in partnership with clients across East Anglia, including businesses, individuals, families and local authorities, to build long standing relationships, protect clients' interests and support clients' growth and development.

Holmes & Hills' large team of legal experts work in partnership with individuals and organisations to provide them with truly proactive legal services through personal relationships. Acting as a trusted advisor to clients, we take the time to understand clients' needs and objectives before delivering practical advice through a personal and accessible approach.

Holmes & Hills Solicitors is independently recognised by The Legal 500 and Chambers & Partners - two independent directories of the UK’s top law firms - as being a leading supplier of legal services in the region. These accreditations give our clients the confidence that the legal advice and representation they receive from Holmes & Hills is some of the best available.

Our clients range from established and growing businesses whose brands are recognised and sold around the world and local authorities across the region, through to families and first-time home buyers.