Third Party Claims Handler

Overview

Were looking for a Third Party Claims Adjuster to join our fast-paced, high-performing team. In this role, youll focus on third-party intervention contacting claimants to offer our services and managing the claims process from start to finish. If you enjoy working in a dynamic environment where no two days are the same, this role is for you.

• Contact third-party claimants via phone and email to explain and offer relevant services.
• Work to convert third-party claimants into using our intervention services.
• Use our bespoke claims management system to log information and manage claims efficiently.
• Collaborate with external partners (insurers, brokers, repairers, and vehicle suppliers) to ensure claims are processed smoothly.
• Monitor and manage service level agreements (SLAs) and key performance indicators (KPIs).
• Review invoices from authorised partners for accuracy and input them into the system for approval.

• Previous experience in motor claims is desirable.
• Experience with high volume inbound & outbound calls.
• A passion for delivering excellent customer service.
• Strong multitasking skills and attention to detail.
• Confident communicator with professional written and verbal communication skills.
• Comfortable using Microsoft Office and learning bespoke systems.

• Additional annual leave with service, plus additional paid day leave for your birthday.
• Wellbeing packaged including free PT sessions, private medical insurance & health cash back plan.
• Professional Qualifications Along With Continual Professional Development.
• Free parking, pension, full time hours of 35 hours a week.

At MPL Claims, were passionate about making the claims process smoother, smarter, and more customer friendly. Founded in 2018 and now part of the ERGO Group, we act as an in-house third-party administrator (TPA), managing a variety of claims, Motor, Property, and Liability for both internal and external clients.

Were a tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our partners.

Location: Colchester, CO1 1TG

Hours: Full time (35 hours a week), Permanent, shift pattern including 1 in 4 weekend day & 1-2 bank holidays

Salary: Up to £24,000.00 per annum

You may have experience of the following:
Third Party Claims Adjuster, Motor Claims Handler, Claims Negotiator, Claims Advisor, Claims Processor, Credit Hire Claims Handler, Claims Intervention Specialist, Motor FNOL Handler, Liability Claims Handler, Claims Resolution Officer, Insurance Claims Executive, Claims Case Manager, Customer Claims Specialist.