Technical Claims Handler - Motor

Overview

Technical Claims Handler Were looking for a skilled and detail-oriented Technical Claims Handler to join our growing Motor claims team. You9ll play a key role in supporting us through the handling of your own portfolio of claims across third-party property damage, credit hire, personal injury and client-specific processes. This is an excellent opportunity for someone with motor claims experience who is passionate about delivering a first-class service while handling complex, technical claims.

• Manage a dedicated caseload of motor claims, including technical referrals and escalations.
• Communicate professionally with customers, insurers, suppliers, and partners via phone, email, and written correspondence.
• Analyse, assess, and interpret information relevant to each claim to drive fair and accurate outcomes.
• Stay up to date with relevant legislation and industry best practices.
• Set and maintain appropriate financial reserves throughout the claims lifecycle.
• Support with coaching and training of team members when required.
• Leverage cutting-edge claims management systems to streamline processing time and reduce overall claim costs.
• Build and maintain strong client relationships through consistent, high-quality service.

• Previous experience in motor claims handling is essential
• Exposure to repair, credit hire, and total loss cases.
• Strong analytical and problem-solving skills with great attention to detail.
• Excellent verbal and written communication skills.
• A customer-first mindset and a genuine passion for delivering outstanding service.
• Positive, proactive attitude with the ability to adapt and work well under pressure.
• Experience dealing with complaints.

• Additional annual leave with service, plus additional paid day leave for your birthday.
• Wellbeing packaged including free PT sessions, private medical insurance & health cash back plan.
• Professional Qualifications Along With Continual Professional Development.
• Free parking, pension, full-time hours of 35 hours a week.

Location: Colchester, CO1 1TG

Hours: Full time (35 hours a week), Permanent, (Monday-Friday 9am-5pm)

Salary: up to £32,000 DOE