Claims Manager - Corporate & Commercial

Claims Manager - Corporate & Commercial page is loaded## Claims Manager - Corporate & Commercial locations:
Colchester - Amphora Placetime type:
Full time posted on:
Posted Todayjob requisition :
R0015659

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change  Howden Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are.

We guide our clients through the complexities of commercial risk with confidence and clarity. From large corporates to emerging ventures, we understand the diverse needs of modern businesses and craft bespoke solutions that empower them to navigate uncertainty and achieve sustainable growth. Our deep expertise allows us to protect our clients’ assets and fuel their progress. When they succeed, we celebrate with them;

when challenges arise, we stand firmly by their side.

Join us and become part of a team committed to delivering exceptional service. We champion personal and professional development, and we offer a full‑time, permanent role with the flexibility to work two days per week from our
** Colchester
* * or
** Bury St Edmunds
** office.
** The Opportunity
** We are seeking an experienced and motivated
** Claims Manager
** to lead a dynamic and ambitious team within our Claims Division. In this pivotal role, you will provide first‑line supervision, coaching, and mentoring to help your team realise their potential. You will also play a key part in encouraging a positive, inclusive, and high‑performing team culture.
** Key

Duties & Responsibilities
*** Support and implement operational strategy, policies, and procedures to optimise the Claims service.
* Identify process bottlenecks and collaborate with the Claims Operations and Business Performance Manager to drive effective resolutions.
* Lead all aspects of day‑to‑day operations of the Claims team, collaborating closely with HR, L&D, and Broking teams as required.
* Foster a culture of excellence, accountability, and continuous improvement—leading by example.
* Build strong internal and external relationships to enhance claims service delivery and support your team’s development.
* Conduct regular 1‑2‑1s, performance reviews, Balanced Scorecard/Objectives reviews, skills gap analyses, and audits, using outcomes to ensure compliance with internal and regulatory standards and to drive improvements.
* Produce regular performance reports for Claims Operations, utilising available tools including data dashboards.
* Manage and resolve client complaints, working with Compliance where necessary.
* Work closely with the Client Servicing team to capture feedback and improve client service delivery.
* Lead on Performance Improvement Plans, apprenticeship performance management, and recruitment activities within the Claims team.
** Experience & Professional Qualifications
*** Minimum of 3 years’ experience in a team leader or managerial role within the specialist commercial claims insurance market.
* Qualified to at least Cert CII.
* Proven track record of delivering results and meeting or exceeding targets while maintaining a strong client focus.
* Background in insurance broking with commercial lines experience.
* Fully proficient in Microsoft Office applications.
** Knowledge Requirements
*** Strong understanding of general and legal principles of insurance.
* Knowledge of relevant regulatory and legal frameworks within the commercial insurance sector.

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
* Our successes have all…