IT Support Technician

This is a broad and hands‑on IT role supporting multiple businesses within a growing Group environment. You will be joining a friendly, collaborative team and will play a key role in delivering day‑to‑day technical support, resolving issues, preparing equipment, and ensuring colleagues can work effectively across all sites. If you enjoy variety and being the person who can help with “anything that plugs in”, this is the role for you.

Please note that this is based 5-days on site in Colchester.

Key Responsibilities

Provide 1st and 2nd line technical support across all Group companies
Log, prioritise, troubleshoot and resolve IT support tickets, escalating where needed
Support Microsoft 365, Windows OS and basic identity/user management
Diagnose and resolve issues with PCs, laptops, mobile devices, printers and peripherals
Assist with onboarding and offboarding, including account setup and device configuration
Prepare, configure and roll out laptops, desktops and user equipment
Maintain the Group IT asset register and supporting documentation
Support meeting room equipment, office IT setups and general IT tasks
Perform routine system checks, updates and general IT maintenance
Work with the Group’s Managed Service Provider for escalated issues

Experience Required

Experience in a 1st or 2nd line IT support or service desk role
Good working knowledge of Microsoft 365 and Windows operating systems
Understanding of IT support principles, troubleshooting and ticket management
Basic knowledge of Active Directory or Entra  administration
Basic networking knowledge (e.g., DNS, DHCP, Wi‑Fi, VPN etc.)
Comfortable supporting a wide range of hardware and general IT equipment
Strong communication skills and the ability to assist users clearly and confidently
A proactive, customer‑focused and team‑oriented approach
Full UK driving licence (essential) for occasional site visits