Scheme Manager - Homeownership; Residential

Overview

Sanctuary Housing manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Location: Ipswich, Suffolk, GB, IP4 5JS

Department: Housing Services

Operation: Sanctuary Housing

Closing Date: 03/02/2026

Requisition: 226043

Salary: £23,683 - £24,415 per year

Hours: 35 hours per week

Accommodation: 2 Bedroom flat included

We have an exciting and rewarding opportunity for a Scheme Manager to join our Home ownership team. Using your flair for customer service and ability to think on your feet, you’ll play a key role in identifying areas of risk and ensuring these are reported in a timely fashion and are closely monitored.

This opportunity involves communicating with a variety of customers and coordinating contractor workloads; therefore, we are looking to appoint someone with recent experience within a similar role where exceptional customer service is demonstrated. As a Scheme Manager you will be responsible for day to day management of communal areas on leasehold retirement schemes.

Please note that this is a residential only role and we are only looking for candidates who are willing to live on site.

• Encouraging residents to maintain their well-being and independence through the effective delivery of housing support services that are tailored to meet individual needs and organisational objectives
• Carrying out regular welfare checks using warden call system - quarter checks in all properties
• Reporting and managing communal repairs - managing on site contractors including cleaners, gardeners and window cleaners
• Providing administrative support including producing letter/notices, recording data, raising purchase orders, invoice management and support resales
• Confidently communicating with customers, face to face and via telephone concerning a range of queries/complaints and offering advice and guidance
• Ensuring compliance with legislative and regulatory requirements for housing services
• Occasionally cover at other schemes during times of absence, attend team meetings

• Experience of working with older people in a support capacity, and a good understanding of the key needs and services available to residents
• Experience in building or facility management
• Knowledge and experience of M365 including Word, Excel, Teams and Sharepoint
• Experience of good practice for resident involvement or customer participation activities and practices
• Ability to organise and prioritise multiple workloads effectively
• Excellent communication and customer care skills
• Experience of using a customer interaction system for recording interactions with residents
• Familiar with the Housing Act, Fire Safety Act, Inclusion and Equality, safeguarding
• A full valid driving licence and access to your own vehicle is required as travelling to other sites may be required

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £23,683 (rising to £24,415 after 12 months, subject to satisfactory performance)

The full time equivalent salary for this role is £25,374 based on 37.5 hours per week rising to £26,159 after 12 months service and subject to…