Customer Service Advisor

Job Description

IT Fleet Automotive has a dynamic approach to business so we can ensure our clients are our main priority. We aim to offer an exceptional client experience, with staff that are committed to delivering excellent customer service. Backed by a support network to help ensure our staff receives the continual care and training required to give a consistent high level of service to our clientele.

This exciting Customer Service Administrator role joins the Customer Service Team in delivering customer service excellence to our clients, effectively managing any situation to ensure solutions are delivered to our valuable customers.

Duties include:

• Ensure all customer queries and enquiries are dealt with effectively and in a timely manner, delivering the highest quality of customer service to all customers.
• Ensure customers are kept informed of any delays or developments as soon as possible.
• Load customer bookings onto the Fleet Plus system, paying attention to detail to ensure all information is input accurately and in full.
• Ensure all data on Fleet Plus (and other external systems) is kept up to date.
• Create daily transport/performance reports to share with business and that these are completed and distributed within the given deadlines.
• Liaise and support the Transport Allocations team in relation to movements/bookings/queries and any operational issues. Acting as a conduit between the Transport team and the customer.
• Communicate directly with drivers where necessary to gain information regarding jobs.
• Assist with customer pre-calls.
• Contribute to the achievement of transport key performance indicators.
• Liaise with sales for any operational assistance for current or prospective customers.
• Check forthcoming work for errors or anomalies.
• Confirm/reject customer bookings where necessary.

If you have some office based customer services experience or your interested in a new challenge and developing your career then we would love to hear from you!

Own vehicle is essential for this role due to location.