Customer Service Executive
Job in
Colchester, Essex County, CO1, England, UK
Listed on 2026-03-06
Listing for:
React Recruitment Ltd
Full Time
position Listed on 2026-03-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Customer Service Executive
Location:
Colchester, Essex (free parking)
Salary: IRO £35,000 depending on relevant CS experience
Benefits:
25 days leave + 8 BH
Paid day for your birthday
Share scheme (coming soon)
Hours:
Monday to Friday - 7.30am to 4.30pm – 40 hours per week
No remote or hybrid working
Our client based in Colchester is seeking an experienced Customer Service Executive, the CS team provide excellent support to customers and work closely with the sales team.
Customer Service Executive Role
This is a varied customer service and sales support role where you will be the main point of contact for customer enquiries while helping ensure orders are processed efficiently. You will work across multiple systems and departments to deliver a smooth customer experience.
Customer Service Executive
Key Responsibilities
* Act as the first point of contact for customer enquiries via phone, email and web chat
* Process sales orders and manage customer requests
* Provide proof of delivery (PODs) and resolve delivery queries
* Raise commercial invoices, proforma invoices and payment links
* Obtain freight quotes and prepare packing lists for export shipments
* Manage email inbox and route enquiries to the appropriate sales contact
* Set up new customer accounts and product item codes
* Maintain and update Navision and Pipe Drive CRM systems
* Support the sales team with administration and lead qualification calls
* Identify opportunities to upsell products and recommend solutions
Customer Service Executive candidate requirements
* Experience in customer service, sales support, or order processing
* Excellent communication and organisational skills
* Strong attention to detail and ability to manage multiple tasks
* Confident using CRM systems and Microsoft Office
* A proactive and customer focused approach
* Experience with Navision, Pipe Drive, or export documentation would be beneficial but is not essential.
* German speaking would be desirable but not essential
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×