Customer Service Advisor

Insurance Customer Service Advisor

Location: Colchester

Salary: £24,570 + Generous Quarterly Bonus with earning potential of up to £28,570

Hours: Mon to Fri (9am‑6pm) with 1 in 3 Saturdays (9am‑1pm), Full time 37.5 hours per week.

• Full training (4 weeks full induction and training)
• Work‑life balance
• Career growth + insurance industry recognised qualifications (CII or ACII)
• Amazing benefits: 26 days holiday (plus 8 bank holidays) which increases with length of service
• Rewarded with all the great benefits of working with the UK's largest independent insurance brokers – Everywhen (previously known as Towergate and Ardonagh)

• Help customers over phone & email – background in Customer Services is essential
• Learn new skills in a fun, supportive team
• Bring a positive attitude and drive to deliver excellent customer service – we’ll teach the rest!

Start date: 16th February 2026

Interviews: December 2025

Apply now and start your journey with us! If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.