Customer Service & Acquisitions Lead

Responsibilities

• Generate leads, build a pipeline of customers, and deliver exceptional service to existing and new clients.
• Identify and develop new business opportunities through research, networking, and digital channels.
• Engage with potential clients, understand their needs, and present relevant solutions.
• Convert leads into paying customers and manage contract renewals.
• Handle customer queries and complaints professionally.
• Perform reconciliations, credit control, and maintain accurate financial records.
• Monitor sales metrics and provide performance insights.
• Support internal audits and contribute to business system improvements.

• Ability to resolve issues and maintain strong client relationships.

• Skilled in identifying prospects and converting them into customers.

• Excellent verbal and written communication skills; approachable and empathetic.

• Competent in Microsoft Word, Excel, and data input on spreadsheets.

• Strong administrative abilities and attention to detail.

• Ability to monitor performance metrics and provide actionable insights.

• Collaborative, resourceful, and adaptable.

• GCSE A' Level or equivalent in Mathematics and English (Grade C or above).
• Experience in a customer service-focused environment is desirable.
• Disability Confident employer will generally offer an interview to any applicant that declares having a disability and meets the minimum criteria for the job as defined by the employer.

About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

For more details please go to .

• A supportive and inclusive working environment
• Opportunities for professional development and training
• Flexible working arrangements
• The chance to contribute to meaningful projects that make a real economic and social impact
• Contributary pension scheme - employer contribution 5%
• Performance related pay scheme (up to 10% of basic salary)
• Free gym membership