Helpdesk Administrator

Helpdesk Administrator - Mechanical & Electrical

Permanent basis

Based in Romford

Office based 5 days a week

30K Annual Salary

• Compliance & Reporting – Ensure compliance with company procedures and industry regulations, generating performance and SLA reports for management review.
• Client & Team Communication – Maintain clear and professional communication with clients, service teams, and subcontractors, providing regular updates on service progress and issue resolution.
• Database & Record Management – Maintain accurate and up-to-date records of service requests, work orders, maintenance logs, and compliance documentation in relevant systems.
• Helpdesk Support & Issue Resolution – Act as the first point of contact for clients, logging and managing incoming service requests, queries, and complaints via phone, email, and service portals.
• Process Improvement & Support – Contribute to continuous improvement initiatives by identifying process inefficiencies, suggesting improvements, and supporting system updates or upgrades.
• Scheduling & Resource Coordination – Schedule planned maintenance, emergency repairs, and engineer visits, ensuring optimal resource allocation for field teams and subcontractors.
• Work Order Management – Create, assign, and monitor work orders, ensuring that maintenance and service requests are prioritised, scheduled, and completed within agreed service-level agreements (SLAs).

• Previous experience in a busy construction environment.
• Also previous experience using the CAFM System.