Pre Tenancy Administrator

The Pre-Tenancy Administrator is responsible for managing the administrative process of new tenancies and re-lets, ensuring that all compliance checks, documentation, and contracts are completed accurately and on time. The role supports the smooth onboarding of tenants, reducing void periods and protecting the business from compliance risk. This includes coordination with landlords, tenants, contractors, and internal colleagues.

• £28500 OTE per year
• Full-time working hours: 8:30am to 6pm (Monday to Friday).
  
  Note:
  
  Saturdays as and when required in line with the needs of the business, with time off in lieu

• 30 days annual leave (includes bank holidays*)
• Comprehensive and continued training as you grow and develop within your role
• Fully-funded training course to help you achieve a nationally recognised qualification within the property industry, including ARLA membership
• Career progression opportunities
• Employee Assistance Programme (24/7 access to our confidential helpline)
• Eye care*
• Employee Referral Bonus*
• Company Pension Scheme

• Manage pre-tenancy checks, including AML and Right to Rent requirements.
• Prepare and issue tenancy agreements and supporting documentation.
• Ensure compliance with statutory requirements.
• Coordinate with field Residential Lettings agents & Property Managers, landlords, tenants, and contractors to ensure readiness for move-in.
• Maintain accurate records in our CRM system.

• Attention to Detail:
  Ensures accuracy in tenancy documents and compliance checks.
• Organisational
  
  Skills:
  
  Manages multiple cases with competing deadlines.
• Communication:
  Clear, professional communication with landlords, tenants, and colleagues.
• Compliance Knowledge:
  Understanding of statutory requirements.
• IT Proficiency:
  Confident in using CRM and document management systems.
• Customer Focus:
  Commitment to providing excellent service to landlords and tenants.
• Teamwork:
  Collaborative approach, supporting Managers and colleagues.

• Works well with others to create a team spirit and an enjoyable working environment.
• Delivers outstanding customer service by exceeding expectations.
• Focuses on results to deliver business success.
• Follows company standards and procedures.
• Embraces responsibility and accountability.
• Demonstrates professionalism, honesty and integrity.
• Demonstrates a thirst for development.

To be eligible to proceed in our recruitment process, you will need:

• Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
• We’ll need evidence of your right to work in the UK, in the form of:
  Passport/Birth Certificate

We will also need

• Proof of Address
• National Insurance

At some point(s) in your application process, you may be required to interview via video call.

Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone.

Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy.

Employee referrals are subject to the terms stated in our Employee Referral Scheme.

30 days' paid annual leave includes bank holidays - day in lieu if you happen to work the bank holiday.

If you are successful in your application for this role but voluntarily leave the role within the first 12 months of employment, you may be required to reimburse the company for the costs associated with your training programme.

Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces.

If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you.

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