Store Manager, Retail & Store Manager

Description

The starting salary range per the 1st quartile is: $49,004-$60,742

• Retirement plan contributions
• Referral bonuses
• Tuition and gym reimbursement
• Emergency assistance funds
• Paid time off
• And more depending on position!

Under general direction and /or supervision of the Vice President, Retail Operations, and /or their assignee (District Manager / Floating Manager, etc.), the Store Manager is responsible for overall store operations including collections, processing, sales, financial performance, loss control activities and personnel management. Regularly supervises work for more than ten subordinate sales personnel at any given time. May be required to lay out and supervise work for community service workers and supported employment work crews.

Will typically be required to work regular weekend (i.e. Saturday, Sunday), holiday and evening hours customary to the retail trade.

Store Operation

Oversee the proper handling and processing of incoming and outgoing materials: on-site donations; merchandise received from donation centers and/or other stores; processed goods; salvage goods; and waste.

Maximize used goods processing through the proper application of Goodwill techniques, including sorting, preparing and pricing items for sale. Meet or exceed production goals on a consistent basis.

Maximize sales performance through proper rotation, pricing, display, signage, promotions and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis.

Ensure that quality customer service is provided by self and employees in a timely and courteous manner to all shoppers, donors and other employees. Be available for telephone customer relations activities.

Ensure the proper management of supported employment work crews and community service workers assigned to the store.

Maintain sales floor appearance, cleanliness and shopping environment including, but not limited to, floor care, fitting rooms, cash register and customer service areas, aisles, trash receptacles, lights, restrooms, glass showcases, window ledges and doors and maintain an odor free environment.

Ensure that doors, cash registers and restrooms are kept in proper working order.

Maintain appearance of building exterior and parking lot, including but not limited to, windows, doors, sidewalks, parking lot lights, dumpster area, landscape, stray shopping carts, store entry and signage.

Maintain processing area appearance, housekeeping and work environment.

Maintain all equipment in proper working order.

Periodically inventory selected areas.

Ensure backrooms and production are kept in accordance with Kaizen procedures.

Financial

Effectively and efficiently manage the store budget including payroll, achieving processing goals, generating revenue and controlling expenses.

Ensure proper cash management including enforcement of cash register procedures and submission of required reports.

Check daily cash report and receipts. Ensure daily pick-ups and deposits at designated bank.

Safety, Security and Loss Prevention

Ensure store and surrounding premises are kept clean and free of safety hazards and that health, safety and emergency procedures are understood and followed by all store employees.

Designate a staging area for "Z" racks that are filled with merchandise to be hung on the sales floor. Ensure that empty "Z" racks are removed from the sales floor immediately. Keep all aisles, corridors and production areas free of clutter and unobstructed to provide building occupants with a clear path to exit building in an emergency situation. Instruct staff to keep the sales floor free of hangers and other trip hazards.

Secure sharp objects such as knives in a secured area for display. Ensure that breakable objects are handled carefully and are properly displayed.

Ensure that an adequate supply of protective gloves are available for employees to use when sorting donations and handling potentially hazardous materials.

Ensure that ice melt is spread on all sidewalks and pathways used by customers and staff when weather conditions create potentially slippery conditions prior to the store opening and throughout the business day, as necessary.

Immediately report all unsafe conditions to supervisor. Complete and submit a work order to Vice President, Retail Operations for approval, as appropriate.

Ensure that all suspicions or allegations of fraud are reported and investigated accurately and in a timely manner. Notify Loss Prevention accordingly, as appropriate.

Ensure that the store is opened/close daily, as per scheduled hours.

Ensure proper operation of security and safety systems, including but not limited to, proper maintenance and use of door locks, alarms, safe, fire extinguishers and office door; bank deposits made on a nightly basis; thorough and timely completion of incident reports/1st Report of Injury; adherence to all cash management policies and procedures…