Gateway Manager

Roles & Responsibilties

Plan and manage daily air connectivity (domestic & international) as per cut-off and SLA.
Coordinate with airlines, GHA (Ground Handling Agents), and security agencies.
Ensure on-time build-up, palletization, and ULD loading.
Monitor flight delays, offloads, rollovers, and arrange contingency plans.
On-time departure (OTD)
On-time arrival (OTA)
Missed connection %
Rollover & offload %
Root cause analysis for delay, rejection, misroute, and damage.
Implement process improvements to meet customer and network SLAs.
Optimize air capacity utilization vs cost.
Control OT, demurrage, screening, and handling costs.
Coordinate with planning teams for load balancing and cost efficiency.
Manage air operations staff, loaders, screeners, and vendors.
Plan shift rosters, OT control, and productivity.
Enforce discipline, safety, and SOP adherence on floor.
Train team on air cargo SOPs and compliance requirements.

Required

Strong understanding of air cargo operations & gateway processes
Capacity planning & load factor optimization
Hands-on experience with sorter & hub operations (advantage)
Problem-solving under time pressure
Data-driven decision making (TAT, SLA, productivity metrics)
Root cause analysis & corrective action planning
Ability to manage high-volume, time-critical operations
Strong ownership & accountability
Calm decision-making during disruptions
Stakeholder management across functions
High attention to compliance & safety