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Service Delivery Manager
Job in
641001, Coimbatore, Tamil Nadu, India
Listed on 2026-03-01
Listing for:
OwlSure
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
Cloud Computing, IT Project Manager, IT Consultant, IT Support
Job Description & How to Apply Below
Location:
Coimbatore / Hyderabad
Experience:
12+
Role
Summary:
We are seeking an experienced Service Delivery Manager to lead a cloud infrastructure delivery team providing enterprise support across Microsoft Azure and Amazon Web Services (AWS).
Key Responsibilities:
• Own end-to-end delivery of managed cloud services (AWS & Azure)
• Ensure SLA adherence, uptime, incident response, and change governance
• Lead major incident management (P1/P0), RCA and corrective action planning
• Drive cloud modernization, automation, and Infrastructure as Code adoption
• Manage cloud support engineers (L2/L3), SREs, and on-call rotations
• Conduct customer governance reviews and executive escalations
Required Skills:
• Strong experience in AWS and Azure infrastructure operations
• ITIL-based service management expertise (Incident, Problem, Change)
• Knowledge of networking, IAM, compute, storage, Kubernetes, security
• Familiarity with monitoring tools (Datadog, Cloud Watch, Azure Monitor)
• Excellent customer-facing communication and leadership
Preferred
Certifications:
AWS Solutions Architect, Azure Administrator, ITIL, PMP/Scrum Master
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