Servicenow-Servicenow Architect BA-Manager

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Functional Consultant / Business Analyst

Functional Consultant / BA is responsible for leading / driving end to end requirements management process in a Service Now implementation project. The role is required to have deep knowledge / experience on the Service Now platform and end to end functionality of one or more Service Now modules.

This person should be a strong communicator, organiser and have excellent people and customer service skills balanced with technical skills.

Key Deliverables:

Organise and drive requirements gathering workshops.
Responsible for capturing, analysis and documentation of business and functional requirements
Create a close connect with the client business teams
Ability to translate business and functional requirements into technical requirements to aid development team
Understand and document As-Is business processes. Gather, analyse and contribute to design and reengineering of business processes
Coordinate with both client & development team to make sure requirements are clarified and signed off.
Coordinate and support UAT
Develop or contribute to development of job aids and training courses

Desired

Experience:

Bachelor's degree in job relevant field required
Minimum 8-13 years of job-related experience required (prior IT project management experience in planning and implementing enterprise level systems, highly preferred)
Experience in HRSD/GRC/ITOM/Sec Ops/CSM/ Tech BA required
Nice to have knowledge on Pre-Sales activity
Experience in IT Service Management processes and tools required
Experience in requirement analysis and business process re-engineering required
Prior experience in agile methodologies (experience in product management) preferred
Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings
Ability to work both independently and as part of a team
Demonstrated ability to manage and supervise staff and special initiatives
Demonstrated integrity, independent thinking, judgment, and respect for others
Demonstrated leadership, versatility and integrity

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