Customer Relationship Executive - IT Sales & Services

Company Description
Shogan Systems established in 2005 the leading IT Hardware, Software, POS, IPC & Industrial Automation service provider in Coimbatore. In addition we offer POS machines, barcode printers, barcode scanners, barcode labels and Solutions.

Our commitment to excellence has made us a trusted name in the industry.

Customer Relationship Executive - IT Sales & Services
Location :
Coimbatore
Experience : 1 + Years

Skills:

IT Hardware/Software knowledge, Understanding customer needs, Customer Care,

· Professional attitude and appearance.
Excellent communication skills
Exp. in Software/ IT Hardware industrial /Automation Sales & Services
Good knowledge of social media platforms, trends, and best practices.
Hands-on experience with instagram, You Tube, Linked In, and emerging platforms
Greet and assist visitors in a professional manner.
Manage front desk operations and maintain a welcoming environment.
Handle Service calls follow-up Emails & queries efficiently.
Coordinate Services calls, appointments, meetings, and office schedules.
Maintain records and update databases as required.
Obtaining customer information and other relevant data.
Asking questions to the customer and understanding their specifications.
Resolving queries and issues related to the products and services.
Proficiency with CRM tools and SAP or similar ERP systems for managing orders
Maintaining the database of the customers on a regular basis into CRM.
Suggesting solutions based on customers' needs and requirements.

· Providing excellent customer service, responding to client feedback and complaints, and making management aware of any issues
Technical Graduate background added advantage

• 1-2 years of proven experience