Front Office Executive

Role

Summary:

The Front Office Executive is the first point of contact for clients and visitors at the organization. They are responsible for managing the front desk, handling inquiries, maintaining records, and ensuring smooth communication between visitors and staff.

Key Responsibilities:

Greet and welcome visitors, clients, and guests in a professional and friendly manner.
Manage incoming calls, emails, and correspondence efficiently.
Handle visitor registration and maintain visitor logs.
Coordinate appointments, meetings, and schedules for staff and management.
Provide information about the company, products, or services to visitors and callers.
Maintain the reception area to ensure it is clean, organized, and presentable.
Assist in managing office supplies and inventory.
Liaise with various departments to ensure smooth office operations.
Handle mail and courier dispatch and delivery.
Maintain confidentiality and handle sensitive information discreetly.
Manage administrative tasks like data entry, filing, and record keeping.
Ensure security protocols are followed for visitors and deliveries.
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
Basic knowledge of office equipment (phones, printers, fax machines)
Good telephone etiquette and communication skills
Data entry and record keeping skills
Ability to use visitor management software (optional but a plus)