Security Officer - Silver Lake Mall

Location: Silver Lake Mall, Coeur d'Alene,

Position Type: Full-Time

Shift: 2:00 PM - 12:00 AM Saturday through Tuesday

Pay: $20 per hour (based on experience; opportunities for overtime and shift differentials)

Reports To: Security Supervisor

Silver Lake Mall is a family owned shopping center that features retailers like Bath & Body Works, Black Sheep Sporting Goods, various specialty shops, and dining options. We're committed to creating a safe, welcoming environment for our shoppers, employees, and community. As part of our team, you'll contribute to a vibrant retail hub that serves thousands of visitors daily.

We are seeking a reliable and vigilant Security Officer to join our mall security team. In this role, you'll play a crucial part in maintaining a secure and positive atmosphere by patrolling the property, responding to incidents, and ensuring the safety of all guests and staff. This is a hands‑on position ideal for individuals with a strong sense of responsibility, customer service skills, and a passion for protecting people and property.

The evening/overnight shift requires alertness during quieter hours, with a focus on proactive monitoring.

• Conduct regular foot and vehicle patrols of the mall interior, exterior, parking lots, and common areas to deter theft, vandalism, and unauthorized activities.
• Monitor surveillance cameras and access control systems; respond promptly to alarms, suspicious behavior, or emergencies.
• Provide courteous assistance to shoppers, tenants, and employees, including directions, lost-and-found services, and conflict de‑escalation.
• Enforce mall policies, including parking regulations, loitering restrictions, and safety protocols; issue warnings or coordinate with local law enforcement as needed.
• Document incidents, prepare detailed reports, and maintain accurate logs of daily activities using our security management software.
• Collaborate with mall management, retail tenants, and emergency services during incidents like medical emergencies, fires, or disturbances.
• Perform opening/closing procedures, including securing entrances and conducting safety checks.
• Support special events, promotions, or peak shopping periods by providing crowd control and additional patrols.

• High school diploma or equivalent.
• Valid Idaho driver's license with a clean driving record.
• Strong communication skills, both verbal and written; ability to remain calm under pressure and interact professionally with diverse groups.
• Physical fitness to stand/walk for extended periods and lift up to 50 lbs. if needed.
• Proficiency with basic technology (e.g., radios, CCTV systems, report‑writing apps); training provided for mall‑specific tools.

• Starting pay at $20/hour
• Full‑time benefits include health insurance and employee discounts at Black Sheep Sporting Goods stores.
• Uniforms, equipment, and ongoing professional development are provided.