Assistant Store Manager; nomnom Coeur d'Alene

Assistant Store Manager

Work Location: 1427 E Best Ave., Coeur d'Alene,

Salary Range: $18.30 - $25.00 Hourly
Shift Differential: $3.00

Be part of the multi‑state team that keeps America moving. Our local retail brand,
nomnom
, provides fuel, snacks, and sweet treats to our communities.

• Maintain a safe work environment for employees and customers by setting safety as a priority
• Ensure gas pumps, lot and store areas are clean and free of debris at all times
• Work with the Safety Team and conduct monthly mandatory meetings and trainings
• Report safety incidents in a timely manner and comply with safety policy, programs and processes

• Train, develop, guide and evaluate employees to operate the store effectively and safely to provide superior customer service
• Maintain a professional and supportive image among subordinates and supervisors
• As back‑up to Store Managers, prepare and submit all employee paperwork accurately and timely (performance appraisals, notices, new‑hire checklist, etc.)
• Ensure all employees receive continuous on‑the‑job and company‑required training to improve customer service performance and safety awareness
• Motivate, provide feedback and share employee recognition to improve individual, team and store performance
• As back‑up to Store Manager, address employee performance and violation issues
• Set and communicate performance expectations, and evaluate actual performance based on those expectations as an extension of the Store Manager
• Develop potential employees through coaching and training so they are ready for promotion to the next level
• Carry out all company policies

• Provide prompt and courteous customer service; may be required to assist customers at the gas pump
• Accurately ring up all sales on POS system, comply with cash‑handling procedures, and other payment types for products sold
• Develop positive and professional relationships with all customers, vendors and contractors
• Responsible for all cash, monies and inventory during shift
• Assign tasks appropriately to ensure the store is clean, adequately stocked and organized for fast, convenient and professional service to customers
• Ensure a friendly, welcoming and well‑maintained store environment to provide customers with a buying experience that meets their expectations
• Monitor customer needs and expectations; work with store employees to ensure those needs are met by promoting programs and ensuring suggestive selling
• Assist customers at the pump and in the store to find the desired product and operate equipment
• Actively solicit customer feedback via consistent personal interaction and engagement
• Ensure complaints are resolved quickly and sincerely to the satisfaction of customers, vendors and contractors
• Promote and ensure a safe, positive public image within the community
• Promote and grow Loyalty Rewards program

• Plan and manage store activities to maximize operating profit
• Monitor fuel sales volume and competitor pricing to assist the pricing analyst in developing store‑specific fuel pricing strategies and tactics
• Monitor merchandise, food movement and competitor offerings to assist in developing store‑specific product mix and pricing strategies
• Maintain store layout and product displays per schematics
• Execute store‑level sales promotions and assist in implementing network‑wide promotional and advertising campaigns
• Manage fuel, merchandise and food inventory to ensure optimum stocking levels
• Control operating expenses, including maintenance, utilities, supplies and inventory loss
• Prepare and submit daily sales reports accurately and timely, including invoices and bank deposits
• Safeguard and account for all money received and disbursed
• Organize and maintain all site files, manuals and other information materials
• Receive merchandise using proper check‑in procedures when working with vendors
• Obtain and maintain all required food and age‑restricted product certifications within 2 weeks of employment

• Assist in maintaining appearance standards of paving, lighting, canopy and other physical…