Executive Director Revenue Cycle Services

Executive Director Revenue Cycle Services

Job Code: 28303

Position Summary

About the Role
- We are looking for a professional, innovative, and community-minded Executive Director of Revenue Cycle Services to provide strategic direction and oversight of revenue cycle operations across the Kootenai Health system. In this role, you will develop long-range strategic plans for systems and processes that support the collective goals of the organization. Our ideal candidate is has a high level of emotional intelligence, relational and a results driven proven leader.

What you will do:

• Leads implementation of strategic and operational plans for assigned functions, addressing operations, fiscal performance, customer service, IT, human capital and regulatory standard
• Ensures the overall revenue cycle strategy aligns with and supports business objectives and is focused enterprise-wide to maximize cash collections and to decrease the cost to collect
• Leads the effort to build revenue cycle business literacy across the organization
• Collaborates with Finance and IT to develop and operationalize a transformation roadmap
• Advises on the charging strategy and standardization
• Provides leadership and supports governance processes to result in effective, efficient, standardized, and compliant practices across the health system
• Organizes routine educational "in services" including regular meetings to support effective operations and the sharing of best practices
• Champions associate engagement initiatives that align with the health system’s culture and values; creates strategies to improve the associate experience
• Collaborates with leaders to develop streamlined processes to improve organizational outcomes, including Payer Contracting, Case Management, Utilization Review, CDI, and clinics
• Provides leadership oversight for new market growth, system implementations, conversions, and upgrades for revenue cycle applications
• Investigates complex problems, coordinating efforts to provide innovative strategies/resolution
• Assesses and recommends new technology, performing vendor reviews and ROI analyses
• Maintains strong understanding of revenue cycle metrics and leads team in building plans to support operational departments to achieve best practice performance through strong analytical capabilities, process improvement identification, and technology enhancements
• Maintains strong understanding of various system functionalities and leads team in identifying and implementing improvements for performance, workflow, and cost-to-collect reduction
• Effectively collaborates with IT and project management leaders for the successful planning and execution of revenue cycle-related applications/systems as part of transformation projects
• Leads the organization to continuously improve its revenue cycle performance continuum and operations through data, metrics, technology and updated processes
• Develops options, communicates, and builds support for recommendations to allow the organization to meet changing environment/regulatory requirements and to ensure the medical center receives appropriate reimbursement for services provided
• Performs evaluation/process redesign/implementation of healthcare business office function
• Leads development and implementation of consistent policies, procedures, and productivity standards to improve operations system-wide
• Maintains strong customer relationships with key strategic partners
• Monitors and provides regular reporting to senior management on key performance metric
• Brings developing issues and recommended action to the attention of leadership/committees
• Ensures the quality of system deliverables, the quality of the work delivered by assigned functions, and compliance with formal service agreements
• Directs and/or oversees analysis of issues to identify developing problems/changes/potential risks that may impact the health system
• Collaborates with leaders in the system, developing strategies to mitigate risk
• Develops, maintains, and ensures compliance with standardized policies, processes, and programs throughout the organization, ensuring compliance with assigned staff as well
• Provides…