Lab Services Representative

• Schedule/Shift/Hours PRN - (As Needed) - Variable

Provides administrative, customer service, and technical support for pre-analytical and post-analytical laboratory processes.

Responsibilities:

• Serves as primary contact for walk-ins, answers laboratory phone calls, triages requests, and routes callers appropriately
• Manages a variety of lab billing and registration work queues, error work queues, and follow-up worklists
• Checks insurance eligibility to verify coverage; researches and corrects demographic, insurance coverage, lab orders, and other required data elements needed to ensure clean claims submissions
• Performs manual charging for pathology testing and miscellaneous laboratory tests
• Troubleshoots errors, issues with failed result faxes, notifies providers and patients of canceled testing, and performs service recovery activities with patients
• Registers specimens from outside facilities under client accounts and responds to requests from clients
• Performs order entry in LIS and double-checks accuracy of orders entered manually by other staff
• Handles specimens and performs all pre-analytical processes related to lab testing
• Verifies records and prepares specimens for laboratory analysis
• Uploads scanned documents (laboratory requisitions, insurance and billing information) to the electronic health record, including send out lab result reports
• Performs a variety of clerical and administrative support tasks and projects, including updates to the lab online test catalog website
• Serves as a reference for laboratory staff with questions related to test ordering, complex troubleshooting, customer service issues, and billing
• Composes memos, contributes to procedure updates, and tracks data for process improvements
• Generates reports for laboratory leadership
• Assists as needed with Phlebotomy, Specimen Processing, and Histology duties if trained/competent
• Relies on experience and judgment to plan and accomplish goals
• Regular and predictable attendance is an essential job function
• Performs other related duties as assigned
• Competent to meet age-specific needs of the unit assigned

Requirements and Minimum Qualifications

• High school diploma or GED preferred
• Minimum 3 years’ experience in a related field required
• Previous laboratory experience highly preferred
• Knowledge of laws or regulations regarding Privacy Act and Confidentiality

Working Conditions:

• Must be able to maintain a standing and/or sitting position
• Typical equipment used in office and clinical jobs
• Must be able to stoop, crouch, or bend
• Exposure to needles, blood, and body fluids
• Must be able to lift and move up to 25lbs

About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No.1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility.
  
  Benefits begin on the 1 st of the month following 30 days of employment.
• Kootenai Health’s tuition assistance program is available after 90 days. If you want to further your education, we’ll help you pay for it
• Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.
• Competitive salaries with night, weekend, and PRN shift differentials
• An award-winning and incentive-driven wellness program. Including a…