Customer Service Representative | Part-Time

Overview

Heritage Health is seeking a Part-time (0.5 FTE) Customer Service Representative to join our team in Coeur d' Alene, Idaho at our Street Medicine Clinic. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally.

• Monday 11:30am-5pm
• Tuesday 11:30am-5pm
• Wednesday 11:30am-5pm
• Thursday 11:30am-5pm
• Friday 9:30am-2pm

• Passionate
  
  Purpose:
  
  We re committed to enhancing lives, every day.
• Unmatched Support:
  We are committed to a fun and supportive team environment.
• Balanced Lifestyle:
  No weekends or holidays, ensuring a healthy work-life balance.
• Collaborative Care:
  Work with a dedicated team to provide the best patient outcomes in the right settings.
• Exceptional Rewards:
  Competitive pay and benefits.

• Health Insurance: 50% employer-paid employee coverage for medical, dental, and vision plans for part-time employees.
• Life Insurance: Employer-paid for 1x annual salary.
• Disability Insurance: Short-term disability insurance based on age & salary. 100% employer-paid long-term disability insurance.
• Retirement: 403(b) plan;
  Heritage Health matches up to 4% of employee contributions.
• Paid Time Off Benefits: 120 hours PTO in your first year, 56 hours Extended Illness Bank in your first year, 8 paid holidays for full-time employees; amounts are pro-rated for part-time employees who are 0.5 FTE or higher.
• Employee Assistance Program (EAP): Free telehealth visits for healthcare, counseling, and wellness coaching for all employees and their immediate household members.

• Minimum of two years of office experience; medical experience preferred.
• Experience with Athena EHR systems preferred.
• Must be able to pass Idaho Department of Health and Welfare Criminal History Unit enhanced background check for our Rathdrum Clinic.

• Checks in clients and updates demographics, including insurance information, at each visit.
• Verifies Medicaid at each visit and obtains Healthy Connections authorization if needed.
• Ensures each account has a DMS screen and verifies current homeless and migrant/seasonal status.
• Answers a multi-line phone system for the clinic, takes accurate messages and delivers them promptly to providers or counselors.
• Schedules appointments for new and established clients using the electronic practice management system.
• Makes reminder calls for all scheduled clients.
• Collects co-pays from self-pay and third-party payer clients at each visit.
• Directs clients who are unable to pay their co-pay to the billing or collections staff.
• Checks out clients as needed.
• Creates and organizes client charts.
• Tracks No-shows and follows the No Show protocol.
• Processes all self-pay clients on the schedule through the Medicaid system to check for coverage.
• Maintains the cleanliness and order of the waiting room area throughout the day.
• Performs general office duties such as copying, faxing, scanning, and handling mail.

• Understanding of medical terminology and healthcare office procedures
• Familiarity with HIPAA regulations and patient confidentiality requirements
• Knowledge of electronic health records (EHR) systems (e.g., Athena)
• General understanding of Heritage Health policies and services
• Strong interpersonal and communication skills (verbal and written)
• Proficiency in using computers, office software, and scheduling tools
• Effective problem-solving and conflict resolution
• Ability to maintain professionalism and compassion under pressure
• Ability to handle sensitive patient information with discretion
• Ability to work independently and as part of a team

Work is normally performed in a typical interior/office work environment in a medical clinic building. Work may be demanding and chaotic  be exposed to patient populations that present a variety of contagious diseases, physical injuries, and emotional states of mind.

• Prolonged periods of sitting at a desk and working on a computer.
• May lift up to 15 pounds at times.
• Must be able to access and navigate various departments of a given location.
• Must be able to complete tasks in a noisy or stressful environment.
• Must be able to adhere to process protocol.