Manager Business Services

Manager Central Business Office - Hybrid

Job Code: 28317

Provides leadership and direction for Central Business Office functions including policy and procedure development, revenue enhancement, researching and ensuring regulatory compliance, and oversight to CBO staff and functions. Scope of responsibility includes all hospital and professional services locations, including urgent care facilities, lab outreach, and critical access hospitals.

• Manages third party payer claims processing and Accounts Receivable follow-up including clean claims submissions, denials management and reduction, and timely follow-up and collections of open accounts receivable
• Provides partnership and support for various organizational departments including HIM, Professional Services Coding, Managed Care Contracting/Payer Strategies, I.T., Transitional Care Services, Compliance, Medical Staff, and operational departments
• Manages CBO staff, as assigned by Director, to include staff development and training, compliance to approved workflows, and maintaining established productivity levels
• Develops and maintains current CBO policies and procedures, performance objectives and organizational initiatives
• Achieves Billing department KPIs, as approved by Revenue Cycle leadership, as adjusted for current year organizational goals
• Develops and implements performance improvement initiatives
• Ensures documented P&P’s are kept current, and communicated/trained across department
• Monitors, coaches and improves staff performance and productivity
• Responsible for annual billing department operational budget
• Responsible for CBO Quality Audit program
• Stays current on CMS, State, and other agency regulations impacting claims processing, collections, reimbursement, and charge capture
• Familiar with standard concepts, practices, and procedures within the field
• Relies on experience and judgment to plan and accomplish goals
• Regular and predictable attendance is an essential job function
• Competent to meet age specific needs of the unit assigned

• Bachelor’s degree in health care management, business administration, or related field required
• Minimum 7 years direct work experience in a hospital or healthcare business office/billing department, with at least 3 years’ experience supervising staff required
• Demonstrated competence in current electronic medical record/claims processing systems including Epic preferred
• Completion of Lean/Six Sigma course preferred
• Completion of medical terminology course preferred

• Must be able to maintain a sitting position
• Typical equipment used in an office job
• Repetitive movements
• Hybrid
  - Must be local to Spokane / Coeur d'Alene

• Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility.
  
  Benefits begin on the 1st of the month following 30 days of employment.
• Kootenai Health’s tuition assistance program is available after 90 days. If you want to further your education, we’ll help you pay for it
• Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.
• Competitive salaries with night, weekend, and PRN shift differentials
• An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching
• Employees receive discounts at The Wellness Bar, PEAK Fitness, and more
• Robust and interactive employee referral program
• And much more
• Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can’t wait to meet you!
• Apply today! Please contact the HR Front Desk at  or email careers with any questions.

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.