Supervisor Crisis Center​/IOP

Department: Behavioral Health – Crisis Assessment and Response

Oversees and coordinates Crisis Center and Intensive Outpatient (IOP) program operations and staff. Provides supervision, support, and guidance to ensure high-quality clinical services. Monitors and evaluates staff performance, delivering feedback and coaching while ensuring adherence to ethical and professional standards. Assists in developing and implementing clinical policies and procedures, and provides training and continuing education opportunities for staff.

• Act as a clinical resource for the team in daily problem solving within scope of license, registration, or certification.
• Ensure appropriate patient assessment and treatment.
• Coordinate care and education for patients.
• Provide procedural oversight, if applicable.
• Perform clinical responsibilities within scope of license, registration or certification as assigned.
• Participate in quality assurance and quality improvement projects identified.
• Establish work procedures and standards to improve efficiency and effectiveness of assigned operations.
• Participate in regulatory compliance training and activities.
• Ensure compliance with established regulations and standards including quality improvement, quality assurance, confidentiality and EHR documentation.
• Review and evaluate the work and performance of subordinates.
• Authorize personnel actions and oversee most day‑to‑day operations of the team.
• Coordinate staff education, training, standards compliance and performance evaluations.
• Be responsible for adherence to budget.
• Lead and direct the work of others.
• Apply creativity and latitude as required.
• Perform other related duties as assigned.
• Remain familiar with standard concepts, practices, and procedures within the field.
• Use experience and judgment to plan and accomplish goals.
• Maintain regular and predictable attendance, an essential job function.

• Master’s degree in social work or related field.
• Idaho licensed LCSW, LCPC, or LMFT.
• Required licensure and/or certification as per the State of Idaho.
• Minimum 3 years of experience as LCSW, LCPC, or LMFT.
• Demonstrated leadership skills and/or experience.
• Previous hospital‑based experience preferred.
• Ability to provide licensure supervision for LCSW candidates.
• Demonstrated competence in psychosocial assessments, discharge planning and crisis intervention.
• Knowledge and experience with DSM‑5 and application in mental health assessments, crisis management, conflict resolution, and stress management.
• Experience in casework methods, supervision, and training.

• Must be able to lift and move up to 35 lbs.
• Exposure to violent and unpredictable individuals.
• Typical equipment used in a clinical job.
• Repetitive movements.

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. Recognized with many accolades, including Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on an outstanding reputation as an employer and provider.

• Comprehensive medical plan options, fully paid employer premiums for full‑time employees; part‑time premiums for part‑time employees. Voluntary benefits include dental, vision, life, and pet insurance. Telemedicine services available to all employees. Benefits begin the first of the month following 30 days of employment.
• Tuition assistance program available after 90 days of employment.
• Retirement plans with pre‑tax and Roth options; matching contributions based on years of service ranging from 3–6 percent.
• Competitive salaries with night, weekend, and PRN shift differentials.
• Incentive‑driven wellness program, including MyHealth corporate team, onsite financial seminars, and coaching.
• Employee discounts at The Wellness Bar, PEAK Fitness, and more.
• Robust and interactive employee referral program.
• Additional benefits available.

To apply, please contact the HR Front Desk at 208‑625‑4620 or email careers with any questions.

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex.