MSP Sr Systems Engineer

Description MSP Consulting (30%)

• Perform pre-sales engineering; assessing customer needs to determine the best fit of services to provide and their value to the customer
• Coordinate and drive customer onboarding; both through delegation and follow up, and through performing onboarding tasks
• Create and maintain customer roadmap documentation that includes compliance with Intermax MSP best practices and customer technology needs, as well as establishing a timeline of major improvements for the customer environment

• Respond to customer issue escalations, providing guidance and direction to staff for resolution or working directly with the customer to resolve the issue
• Collaborate with cross-functional teams to understand business requirements and develop innovative solutions that meet those needs while adhering to industry best practices
• Design, deploy, administer, monitor, and enhance foundational Enterprise systems, including technologies such as Active Directory, Azure AD (incl. Azure AD Connect), Group Policy, DNS, DHCP, file & print services, Microsoft 365
• Monitor and maintain system performance, ensuring optimal performance, security, and availability
• Proactively identify and resolve technical issues to minimize downtime and maintain a high level of user satisfaction
• Develop and maintain comprehensive documentation for all implemented systems, including architectural diagrams, configurations, and operational procedures
• Evaluate and recommend new technologies, tools, and best practices to improve efficiency, security, and reliability of employee‑facing systems
• Provide technical guidance and mentorship to junior team members, fostering a culture of continuous learning and improvement

• Scope and deliver client and internal projects and initiatives
• Timely execution of project tasks, activities, and status reporting
• Perform and delegate responsibilities to design, implement, and maintain client and internal projects

Other duties as assigned.

We know that great benefits make a difference. Intermax Networks is proud to offer its employees multiple benefit options.

Every full‑time employee working 30 hours or more per week receives:

• PTO – a minimum of 10 days a year (first year prorated), increasing annually based on time‑in‑service.
• SIMPLE IRA – contributing to your plan account makes you eligible for a match of up to 3% of your earnings.
• HEALTHCARE INSURANCE – Intermax offers an HSA or PPO healthcare plan through Regence and pays the premium for the employees.
• Group short‑term disability coverage – employer paid for employee.
• Group long‑term disability coverage – employer paid for employee.

Eligible employees have the option to enroll in additional employee‑paid benefits:

• Dental
• Vision
• Critical Illness
• Accidental
• Cancer
• Life and AD&D
• FSA

Personal AFLAC policies can also be payroll deducted, as can subsidized memberships with Peak Fitness. Attached are the summaries of benefits offered to our benefit's eligible employees.

• Must have 5+ years of relevant experience in System Engineering
• Previous MSP (Managed Service Provider) experience a strong plus
• Windows Server and Microsoft 365 Administration (Mandatory)
• VMware, Solarwinds RMM, Cove (N‑able) Backup/Recovery, Azure AD, collaboration tools
• Experience managing server and cloud infrastructure in an Azure environment a plus
• Knowledge of TCP/IP and basic network routing protocols a plus
• Proficient knowledge of user access control, patching and networking stacks
• Certifications (Watch Guard, Microsoft Administration/M365/Azure, VMware or any security‑based) are a strong plus
• Experience working with storage arrays (HP or Dell) a plus
• Advanced knowledge of Power Shell scripting a strong plus
• Solar Winds RMM experience a strong plus
• Must have strong communications skills, both verbal and written
• Must have solid troubleshooting skills