Customer Service Support Specialist

About The Role

Want to work for a company that cares about its community and its employees? We believe in making the place we live and work better every day.

We strive to succeed in business while also being valuable and compassionate neighbors.

Come find your passion with us! Mountain West Bank. Today. Tomorrow. Together. Mountain West Bank is hiring for an engaging Customer Support Specialist I. This position is located in Coeur d'Alene, Idaho. This position is perfect for individuals who love helping customers, solving problems, and working in an office environment with a fabulous team. As a Customer Support Specialist, you will support Mountain West Bank's mission to deliver exceptional customer experiences.

This position provides best in class customer service to our customers, branches, and departments while consistently following the bank's customer service standards. Provides technical expertise and support regarding online/mobile banking products. Listens with intent to understand the customer's needs and ensure their expectations have been met with every interaction. Embodies a customer-first mindset.

This role offers comprehensive training, competitive benefits and growth opportunities, as well as the opportunity to make a difference with every customer interaction.

This position is designed for individuals with a minimum of one year's excellent customer service experience who embody a customer-first mindset with genuine enthusiasm. We are seeking applicants who demonstrate clear communication, provide top-notch customer service skills, have impeccable manners, and possess excellent written and grammatical skills.

The Customer Support Specialist I role offers skills in retail banking and customer service. Career growth includes roles such as Customer Support Specialist II, Customer Support Team Lead