Answering Service Operator

• Department IS - Answering Service/Switchboard
• Schedule/Shift/Hours Part Time - Variable

Answers and directs all physician answering service calls and responds according to employer and customer procedures. Operates telephone business systems to relay incoming, outgoing, and interoffice calls for the main hospital line. Supplies information to callers and records messages.

Part time - Variable shift - 56 hours per pay period
-Weekend availability required

Responsibilities:

• Performs paging functions for physicians
• Connects urgent after-hours callers to the physician on call
• Sends appointment cancellations to offices
• Operates telephone console and applications to route incoming calls and place outgoing calls
• Responsibilities include answering questions and providing information to callers
• Relies on limited experience and judgment to plan and accomplish goals
• Performs other related duties as assigned
• Familiar with standard concepts, practices, and procedures within the field
• Regular and predictable attendance is an essential job function
• Competent to meet age specific needs of the unit assigned

Requirements and

Minimum Qualifications:

• High school diploma or equivalent preferred
• 2 years’ customer service experience required
• Basic knowledge of medical terminology
• Excellent listening, typing and oral communication skills including the ability to speak effectively to clients and their customers
• Proven professional, enthusiastic, and friendly attitude with the ability to express empathy and care towards sensitive situations
• Basic computer proficiency, particularly with Microsoft and web-based applications
• Previous medical office and/or call center experience preferred

Working Conditions:

• Must be able to maintain a sitting position
• Typical equipment used in an office job
• Repetitive movements

About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility.

Benefits begin on the 1st of the month following 30 days of employment.

Kootenai Health’s tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it

Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.

Competitive salaries with night, weekend, and PRN shift differentials

An award‑winning and incentive‑driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching

Employees receive discounts at The Wellness Bar, PEAK Fitness, and more

Robust and interactive employee referral program

And much more

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Apply today! Please contact the HR Front Desk at  or email careers with any questions.

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

A variety of medical, dental, and vision insurance plans are available to both full and part‑time employees, with some available at no cost to the employee. In addition, benefit‑eligible employees also gain access to the following:

• Tuition assistance and career development programs
• Robust Retirement Plan
• Night, weekend and PRN shift differentials
• Employee referral bonus program

Join our Talent Community to stay connected with Kootenai Health about job opportunities and events!

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