Constituent Services Representative​/Caseworker

The Office of Senator Jim Risch is seeking a dedicated and compassionate Constituent Services Representative/Caseworker to join our team in Coeur d’Alene, Idaho. In this role, you will serve as a trusted advocate for Idahoans—helping constituents navigate issues involving federal, state, and local agencies and working to resolve problems efficiently and respectfully.

Located in one of Idaho’s most scenic and family-friendly communities, Coeur d’Alene is a beautiful place to live and raise a family, offering a strong sense of community, outstanding outdoor recreation, and an exceptional quality of life.

• Serve as a liaison with federal, state, and/or local agencies on behalf of Idaho constituents, responding to correspondence and communications.

• Respond to constituent casework inquiries by phone, email, and written correspondence
• Coordinate with federal, state, and local agencies to help resolve constituent concerns
• Communicate with public officials to apprise them of constituent issues and support successful outcomes
• Screen incoming cases and refer as appropriate to other regional offices
• Prepare periodic casework reports for the Casework Director on pending activities

• Regular, predictable, and punctual in-person attendance required, including handling confidential constituent matters and meeting with constituents
• Strong communication skills with the Senator’s office staff, congressional offices, constituents, and outside partners
• Ability to handle difficult or emotional interactions with tact, professionalism, and diplomacy
• Public-facing role requiring prompt, courteous, and respectful service
• Assist with general administrative and office support duties
• Comfortable using standard office tools and technology, including email, telephone, and typical office equipment

Please submit a cover letter, resume and references in a single PDF file. This office is an equal opportunity employer and does not discriminate on the basis of race, sex, color, age, religion, national origin, sexual orientation, gender identity, or disability.